{"id":1725,"date":"2026-01-13T01:15:46","date_gmt":"2026-01-13T01:15:46","guid":{"rendered":"https:\/\/growhome.vn\/?p=1725"},"modified":"2026-01-13T01:16:34","modified_gmt":"2026-01-13T01:16:34","slug":"1-tom-tat-the-art-of-dealing-with-people-cua-les-giblin-2-tom-tat-nghe-thuat-doi-nhan-xu-the-cua-romeo-rodriguez-jr","status":"publish","type":"post","link":"https:\/\/growhome.vn\/?p=1725","title":{"rendered":"1. T\u00f3m t\u1eaft “The Art of Dealing with People” c\u1ee7a Les Giblin, 2. T\u00f3m t\u1eaft “Ngh\u1ec7 thu\u1eadt \u0110\u1ed1i nh\u00e2n X\u1eed th\u1ebf” c\u1ee7a Romeo Rodriguez Jr."},"content":{"rendered":"
\n\t\t\t\t\t\n\t\t\t\t\t\t\"Fb-Button\"\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>
<\/fb:like><\/div><\/div>\n
\"\"<\/figure>\n\n\n\n

T\u00f3m t\u1eaft “The Art of Dealing with People” c\u1ee7a Les Giblin<\/strong><\/a>
L\u01afU \u00dd QUAN TR\u1eccNG<\/strong>
T\u00f4i ngh\u0129 c\u00f3 th\u1ec3 b\u1ea1n \u0111ang nh\u1ea7m t\u00e1c gi\u1ea3. Cu\u1ed1n “The Art of Dealing with People”<\/strong> th\u1ef1c ra l\u00e0 c\u1ee7a Les Giblin<\/strong>, kh\u00f4ng ph\u1ea3i Romeo Rodriguez Jr.
\u0110\u00e2y l\u00e0 cu\u1ed1n s\u00e1ch kinh \u0111i\u1ec3n xu\u1ea5t b\u1ea3n n\u0103m 1968 v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 \u0111\u1ed1i nh\u00e2n x\u1eed th\u1ebf.

T\u1ed4NG QUAN CU\u1ed0N S\u00c1CH<\/strong>
Cu\u1ed1n s\u00e1ch ng\u1eafn g\u1ecdn (kho\u1ea3ng 100 trang) nh\u01b0ng s\u00fac t\u00edch, t\u1eadp trung v\u00e0o c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi m\u1ecdi ng\u01b0\u1eddi. Les Giblin d\u1ef1a tr\u00ean kinh nghi\u1ec7m l\u00e0m sales v\u00e0 \u0111\u00e0o t\u1ea1o \u0111\u1ec3 \u0111\u01b0a ra c\u00e1c k\u1ef9 thu\u1eadt th\u1ef1c t\u1ebf, d\u1ec5 \u00e1p d\u1ee5ng.
\"The

Contents

T\u00f3m t\u1eaft “The Art of Dealing with People” c\u1ee7a Les Giblin<\/strong>. 1<\/a>
PH\u1ea6N I: NGUY\u00caN T\u1eaeC C\u01a0 B\u1ea2N<\/strong>.. 4<\/a>
Ch\u01b0\u01a1ng 1: Con ng\u01b0\u1eddi quan t\u00e2m nh\u1ea5t \u0111\u1ebfn b\u1ea3n th\u00e2n<\/strong>. 4<\/a>
Ch\u01b0\u01a1ng 2: Ba nhu c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a con ng\u01b0\u1eddi<\/strong> 4<\/a>
PH\u1ea6N II: K\u1ef8 THU\u1eacT GIAO TI\u1ebeP C\u01a0 B\u1ea2N<\/strong>.. 5<\/a>
Ch\u01b0\u01a1ng 3: Ngh\u1ec7 thu\u1eadt l\u1eafng nghe<\/strong>. 5<\/a>
Ch\u01b0\u01a1ng 4: C\u00e1ch l\u00e0m ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y quan tr\u1ecdng<\/strong>. 6<\/a>
Ch\u01b0\u01a1ng 5: Ngh\u1ec7 thu\u1eadt \u0111\u1ed3ng \u00fd<\/strong>. 7<\/a>
PH\u1ea6N III: X\u1eec L\u00dd T\u00ccNH HU\u1ed0NG KH\u00d3<\/strong>.. 8<\/a>
Ch\u01b0\u01a1ng 6: \u0110\u1ed1i ph\u00f3 v\u1edbi ng\u01b0\u1eddi kh\u00f3 t\u00ednh<\/strong>. 8<\/a>
Ch\u01b0\u01a1ng 7: Ngh\u1ec7 thu\u1eadt ph\u00ea b\u00ecnh<\/strong>. 9<\/a>
PH\u1ea6N IV: THUY\u1ebeT PH\u1ee4C V\u00c0 \u1ea2NH H\u01af\u1edeNG<\/strong>.. 9<\/a>
Ch\u01b0\u01a1ng 8: L\u00e0m ng\u01b0\u1eddi kh\u00e1c mu\u1ed1n l\u00e0m theo \u00fd b\u1ea1n<\/strong>. 9<\/a>
Ch\u01b0\u01a1ng 9: X\u00e2y d\u1ef1ng ni\u1ec1m tin<\/strong>. 10<\/a>
PH\u1ea6N V: X\u00c2Y D\u1ef0NG M\u1ed0I QUAN H\u1ec6 L\u00c2U D\u00c0I<\/strong>. 10<\/a>
Ch\u01b0\u01a1ng 10: Cho \u0111i kh\u00f4ng mong \u0111\u1ee3i**<\/strong>. 10<\/a>
Ch\u01b0\u01a1ng 11: X\u1eed l\u00fd xung \u0111\u1ed9t<\/strong>. 11<\/a>
K\u1ebeT LU\u1eacN – 12 NGUY\u00caN T\u1eaeC V\u00c0NG<\/strong>.. 11<\/a>
TH\u00d4NG \u0110I\u1ec6P CU\u1ed0I C\u00d9NG<\/strong>.. 12<\/a>
T\u00f3m t\u1eaft “Ngh\u1ec7 thu\u1eadt \u0110\u1ed1i nh\u00e2n X\u1eed th\u1ebf” c\u1ee7a Romeo Rodriguez Jr.<\/strong> 13<\/a>
PH\u1ea6N I: HI\u1ec2U B\u1ea2N CH\u1ea4T CON NG\u01af\u1edcI<\/strong>. 13<\/a>
Ch\u01b0\u01a1ng 1: Con ng\u01b0\u1eddi v\u00e0 nhu c\u1ea7u \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn<\/strong>. 13<\/a>
Ch\u01b0\u01a1ng 2: T\u00e2m l\u00fd “c\u00e1i t\u00f4i” (Ego)<\/strong>. 14<\/a>
PH\u1ea6N II: K\u1ef8 THU\u1eacT GIAO TI\u1ebeP C\u01a0 B\u1ea2N<\/strong>.. 14<\/a>
Ch\u01b0\u01a1ng 3: Ngh\u1ec7 thu\u1eadt ch\u00e0o h\u1ecfi v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean<\/strong>. 14<\/a>
Ch\u01b0\u01a1ng 4: S\u1ee9c m\u1ea1nh c\u1ee7a vi\u1ec7c nh\u1edb v\u00e0 d\u00f9ng t\u00ean<\/strong>. 15<\/a>
Ch\u01b0\u01a1ng 5: L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng (Active Listening)<\/strong>. 15<\/a>
Ch\u01b0\u01a1ng 6: Ngh\u1ec7 thu\u1eadt \u0111\u1eb7t c\u00e2u h\u1ecfi<\/strong> 16<\/a>
PH\u1ea6N III: THUY\u1ebeT PH\u1ee4C V\u00c0 \u1ea2NH H\u01af\u1edeNG<\/strong>.. 17<\/a>
Ch\u01b0\u01a1ng 7: Nguy\u00ean l\u00fd khan hi\u1ebfm (Scarcity)<\/strong>. 17<\/a>
Ch\u01b0\u01a1ng 8: Nguy\u00ean l\u00fd \u0111\u00e1p tr\u1ea3 (Reciprocity)<\/strong> 17<\/a>
Ch\u01b0\u01a1ng 9: Nguy\u00ean l\u00fd nh\u1ea5t qu\u00e1n (Consistency)<\/strong>. 18<\/a>
Ch\u01b0\u01a1ng 10: Nguy\u00ean l\u00fd \u01b0a th\u00edch (Liking)<\/strong>. 18<\/a>
Ch\u01b0\u01a1ng 11: Nguy\u00ean l\u00fd quy\u1ec1n uy (Authority)<\/strong> 19<\/a>
PH\u1ea6N IV: X\u1eec L\u00dd T\u00ccNH HU\u1ed0NG KH\u00d3<\/strong>.. 20<\/a>
Ch\u01b0\u01a1ng 12: \u0110\u1ed1i ph\u00f3 v\u1edbi ph\u1ea3n \u0111\u1ed1i<\/strong> 20<\/a>
Ch\u01b0\u01a1ng 13: Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t<\/strong>. 20<\/a>
Ch\u01b0\u01a1ng 14: N\u00f3i “Kh\u00f4ng” m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o<\/strong>. 21<\/a>
PH\u1ea6N V: X\u00c2Y D\u1ef0NG M\u1ea0NG L\u01af\u1edaI QUAN H\u1ec6<\/strong>.. 21<\/a>
Ch\u01b0\u01a1ng 15: Networking hi\u1ec7u qu\u1ea3<\/strong>. 21<\/a>
Ch\u01b0\u01a1ng 16: X\u00e2y d\u1ef1ng danh ti\u1ebfng c\u00e1 nh\u00e2n<\/strong>. 22<\/a>
K\u1ebeT LU\u1eacN – T\u1ed4NG H\u1ee2P<\/strong>.. 22<\/a>
10 Nguy\u00ean t\u1eafc v\u00e0ng c\u1ee7a Rodriguez<\/strong>. 22<\/a>
SO S\u00c1NH V\u1edaI S\u00c1CH KH\u00c1C<\/strong>.. 23<\/a>
H\u00c0NH \u0110\u1ed8NG C\u1ee4 TH\u1ec2<\/strong>.. 23<\/a>
\u00a0
\u00a0<\/strong>
PH\u1ea6N I: NGUY\u00caN T\u1eaeC C\u01a0 B\u1ea2N<\/strong><\/a>
Ch\u01b0\u01a1ng 1: Con ng\u01b0\u1eddi quan t\u00e2m nh\u1ea5t \u0111\u1ebfn b\u1ea3n th\u00e2n<\/strong><\/a>
Lu\u1eadn \u0111i\u1ec3m trung t\u00e2m<\/strong>
M\u1ecdi ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn B\u1ea2N TH\u00c2N h\u1ecd nhi\u1ec1u h\u01a1n b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec
\u0110\u00e2y kh\u00f4ng ph\u1ea3i \u00edch k\u1ef7, m\u00e0 l\u00e0 b\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi
\u0110\u1ec3 th\u00e0nh c\u00f4ng trong giao ti\u1ebfp: T\u1eadp trung v\u00e0o NHU C\u1ea6U v\u00e0 MONG MU\u1ed0N c\u1ee7a ng\u01b0\u1eddi kh\u00e1c
V\u00ed d\u1ee5<\/strong>
Khi xem \u1ea3nh t\u1eadp th\u1ec3: B\u1ea1n t\u00ecm m\u1eb7t m\u00ecnh \u0111\u1ea7u ti\u00ean
Khi nghe tin tai n\u1ea1n: C\u00e2u h\u1ecfi \u0111\u1ea7u ti\u00ean “C\u00f3 ai t\u00f4i quen kh\u00f4ng?”
Khi \u0111\u1ecdc b\u00e1o: Ch\u00fa \u00fd nh\u1ea5t \u0111\u1ebfn tin \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn m\u00ecnh
\u1ee8ng d\u1ee5ng<\/strong>
Trong cu\u1ed9c tr\u00f2 chuy\u1ec7n: \u0110\u1eebng ch\u1ec9 n\u00f3i v\u1ec1 b\u1ea3n th\u00e2n
H\u1ecfi v\u1ec1 h\u1ecd, l\u1eafng nghe h\u1ecd, quan t\u00e2m \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd
H\u1ecd s\u1ebd c\u1ea3m th\u1ea5y b\u1ea1n th\u00fa v\u1ecb
V\u00ed d\u1ee5 th\u1ef1c t\u1ebf<\/strong>
G\u1eb7p kh\u00e1ch h\u00e0ng m\u1edbi
SAI: “C\u00f4ng ty t\u00f4i c\u00f3 20 n\u0103m kinh nghi\u1ec7m, s\u1ea3n ph\u1ea9m tuy\u1ec7t v\u1eddi…”
\u0110\u00daNG: “Anh \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec trong c\u00f4ng vi\u1ec7c? T\u00f4i c\u00f3 th\u1ec3 gi\u00fap g\u00ec anh?”
Ch\u01b0\u01a1ng 2: Ba nhu c\u1ea7u c\u01a1 b\u1ea3n c\u1ee7a con ng\u01b0\u1eddi<\/strong><\/a>
1. \u0110\u01b0\u1ee3c c\u00f4ng nh\u1eadn (Recognition)<\/strong>
M\u1ecdi ng\u01b0\u1eddi mu\u1ed1n c\u1ea3m th\u1ea5y m\u00ecnh quan tr\u1ecdng
Mu\u1ed1n \u0111\u01b0\u1ee3c ch\u00fa \u00fd, \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao
V\u00ed d\u1ee5<\/strong>
Nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t nh\u01b0ng kh\u00f4ng \u0111\u01b0\u1ee3c khen
C\u1ea3m th\u1ea5y ch\u00e1n n\u1ea3n, m\u1ea5t \u0111\u1ed9ng l\u1ef1c
Nh\u00e2n vi\u00ean kh\u00e1c \u0111\u01b0\u1ee3c khen d\u00f9 l\u00e0m vi\u1ec7c trung b\u00ecnh
C\u1ea3m th\u1ea5y ph\u1ea5n kh\u1edfi, l\u00e0m vi\u1ec7c nhi\u1ec7t t\u00ecnh h\u01a1n
C\u00e1ch \u00e1p d\u1ee5ng<\/strong>
G\u1ecdi t\u00ean ng\u01b0\u1eddi kh\u00e1c
Nh\u1edb v\u00e0 nh\u1eafc \u0111\u1ebfn th\u00e0nh t\u00edch c\u1ee7a h\u1ecd
C\u00f4ng nh\u1eadn \u0111\u00f3ng g\u00f3p c\u1ee7a h\u1ecd
“Nh\u1edd anh m\u00e0 d\u1ef1 \u00e1n th\u00e0nh c\u00f4ng”
2. \u0110\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao (Appreciation)<\/strong>
Mu\u1ed1n \u0111\u01b0\u1ee3c c\u1ea3m \u01a1n, \u0111\u01b0\u1ee3c bi\u1ebft \u01a1n
Kh\u00f4ng ch\u1ec9 cho vi\u1ec7c l\u1edbn m\u00e0 c\u1ea3 vi\u1ec7c nh\u1ecf
V\u00ed d\u1ee5<\/strong>
\u0110\u1ed3ng nghi\u1ec7p gi\u00fap b\u1ea1n m\u1ed9t vi\u1ec7c nh\u1ecf
SAI: Coi nh\u01b0 \u0111\u01b0\u01a1ng nhi\u00ean, kh\u00f4ng n\u00f3i g\u00ec
\u0110\u00daNG: “C\u1ea3m \u01a1n anh \u0111\u00e3 gi\u00fap. Anh \u0111\u00e3 gi\u00fap t\u00f4i ti\u1ebft ki\u1ec7m \u0111\u01b0\u1ee3c nhi\u1ec1u th\u1eddi gian”
Nguy\u00ean t\u1eafc<\/strong>
N\u00f3i “c\u1ea3m \u01a1n” ch\u00e2n th\u00e0nh v\u00e0 c\u1ee5 th\u1ec3
Kh\u00f4ng ch\u1ec9 “Thanks”
M\u00e0 “C\u1ea3m \u01a1n anh \u0111\u00e3 [h\u00e0nh \u0111\u1ed9ng c\u1ee5 th\u1ec3], \u0111i\u1ec1u \u0111\u00f3 gi\u00fap t\u00f4i [l\u1ee3i \u00edch c\u1ee5 th\u1ec3]”
3. C\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn (Approval)<\/strong>
Mu\u1ed1n \u0111\u01b0\u1ee3c \u0111\u1ed3ng \u00fd, \u1ee7ng h\u1ed9
Mu\u1ed1n bi\u1ebft ng\u01b0\u1eddi kh\u00e1c ngh\u0129 t\u1ed1t v\u1ec1 m\u00ecnh
V\u00ed d\u1ee5<\/strong>
\u0110\u1ed3ng nghi\u1ec7p tr\u00ecnh b\u00e0y \u00fd t\u01b0\u1edfng
SAI: “\u00dd t\u01b0\u1edfng kh\u00f4ng hay l\u1eafm”
\u0110\u00daNG: “\u00dd t\u01b0\u1edfng th\u00fa v\u1ecb. Ch\u1ed7 n\u00e0y hay \u0111\u1ea5y. Ch\u1ed7 kia c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n b\u1eb1ng c\u00e1ch…”
K\u1ef9 thu\u1eadt<\/strong>
T\u00ecm \u0111i\u1ec3m t\u1ed1t \u0111\u1ec3 khen tr\u01b0\u1edbc
Sau \u0111\u00f3 m\u1edbi g\u00f3p \u00fd x\u00e2y d\u1ef1ng
Ng\u01b0\u1eddi ta s\u1ebd c\u1edfi m\u1edf h\u01a1n v\u1edbi ph\u1ea3n h\u1ed3i

PH\u1ea6N II: K\u1ef8 THU\u1eacT GIAO TI\u1ebeP C\u01a0 B\u1ea2N<\/strong><\/a>
Ch\u01b0\u01a1ng 3: Ngh\u1ec7 thu\u1eadt l\u1eafng nghe<\/strong><\/a>
T\u1ea1i sao l\u1eafng nghe quan tr\u1ecdng<\/strong>
Con ng\u01b0\u1eddi th\u00edch n\u00f3i h\u01a1n nghe
Ng\u01b0\u1eddi l\u1eafng nghe t\u1ed1t r\u1ea5t hi\u1ebfm
N\u1ebfu b\u1ea1n l\u1eafng nghe \u2192 H\u1ecd c\u1ea3m th\u1ea5y b\u1ea1n quan t\u00e2m \u2192 Th\u00edch b\u1ea1n
L\u1eafng nghe t\u00edch c\u1ef1c<\/strong>
1. T\u1eadp trung ho\u00e0n to\u00e0n<\/strong>
\u0110\u1eebng ngh\u0129 \u0111\u1ebfn \u0111i\u1ec1u s\u1ebd n\u00f3i ti\u1ebfp theo
\u0110\u1eebng nh\u00ecn \u0111i\u1ec7n tho\u1ea1i, \u0111\u1ed3ng h\u1ed3
Nh\u00ecn v\u00e0o m\u1eaft ng\u01b0\u1eddi n\u00f3i
V\u00ed d\u1ee5 SAI<\/strong>
Ng\u01b0\u1eddi kh\u00e1c n\u00f3i
B\u1ea1n g\u1eadt \u0111\u1ea7u nh\u01b0ng \u0111ang ngh\u0129 “T\u1ed1i nay \u0103n g\u00ec?”
H\u1ecd h\u1ecfi \u00fd ki\u1ebfn \u2192 B\u1ea1n kh\u00f4ng bi\u1ebft h\u1ecd n\u00f3i g\u00ec
V\u00ed d\u1ee5 \u0110\u00daNG<\/strong>
Ng\u01b0\u1eddi kh\u00e1c n\u00f3i
B\u1ea1n nh\u00ecn h\u1ecd, g\u1eadt \u0111\u1ea7u \u0111\u00fang ch\u1ed7
\u0110\u1eb7t c\u00e2u h\u1ecfi l\u00e0m r\u00f5
H\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng
2. \u0110\u1eebng ng\u1eaft l\u1eddi<\/strong>
\u0110\u1ec3 ng\u01b0\u1eddi kh\u00e1c n\u00f3i h\u1ebft \u00fd
Ng\u1eaft l\u1eddi = “\u00dd t\u00f4i quan tr\u1ecdng h\u01a1n \u00fd anh”
3. Ph\u1ea3n h\u1ed3i b\u1eb1ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3<\/strong>
G\u1eadt \u0111\u1ea7u
“\u1eeam”, “V\u00e2ng”, “\u1ed2”
Nghi\u00eang ng\u01b0\u1eddi v\u1ec1 ph\u00eda h\u1ecd
Cho th\u1ea5y b\u1ea1n \u0111ang nghe
4. \u0110\u1eb7t c\u00e2u h\u1ecfi<\/strong>
Cho th\u1ea5y b\u1ea1n quan t\u00e2m
“R\u1ed3i sau \u0111\u00f3 sao?”
“Anh c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o?”
Khuy\u1ebfn kh\u00edch h\u1ecd n\u00f3i ti\u1ebfp
Ch\u01b0\u01a1ng 4: C\u00e1ch l\u00e0m ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y quan tr\u1ecdng<\/strong><\/a>
K\u1ef9 thu\u1eadt 1: Nh\u1edb v\u00e0 d\u00f9ng t\u00ean<\/strong>
T\u1ea1i sao<\/strong>
T\u00ean l\u00e0 \u00e2m thanh ng\u1ecdt ng\u00e0o nh\u1ea5t v\u1edbi m\u1ed7i ng\u01b0\u1eddi
Nghe t\u00ean m\u00ecnh = \u0110\u01b0\u1ee3c c\u00f4ng nh\u1eadn
C\u00e1ch l\u00e0m<\/strong>
L\u1eb7p l\u1ea1i t\u00ean khi \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u: “Ch\u00e0o anh Minh”
D\u00f9ng t\u00ean trong cu\u1ed9c tr\u00f2 chuy\u1ec7n: “Anh Minh ngh\u0129 sao v\u1ec1…”
T\u1eadp ghi nh\u1edb t\u00ean
M\u1eb9o ghi nh\u1edb<\/strong>
Li\u00ean k\u1ebft t\u00ean v\u1edbi h\u00ecnh \u1ea3nh
L\u1eb7p l\u1ea1i t\u00ean 3 l\u1ea7n trong 5 ph\u00fat \u0111\u1ea7u
Vi\u1ebft ra sau khi g\u1eb7p
V\u00ed d\u1ee5<\/strong>
G\u1eb7p \u00f4ng H\u00f9ng (c\u00f3 c\u1eb7p k\u00ednh to)
H\u00ecnh dung: “H\u00f9ng d\u0169ng v\u1edbi c\u1eb7p k\u00ednh kh\u1ed5ng l\u1ed3”
L\u1ea7n sau g\u1eb7p d\u1ec5 nh\u1edb
K\u1ef9 thu\u1eadt 2: Quan t\u00e2m th\u1ef1c s\u1ef1<\/strong>
Kh\u00f4ng th\u1ec3 gi\u1ea3 v\u1edd<\/strong>
Con ng\u01b0\u1eddi c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 gi\u1ea3 d\u1ed1i
Ph\u1ea3i TH\u1ef0C S\u1ef0 quan t\u00e2m
C\u00e1ch ph\u00e1t tri\u1ec3n s\u1ef1 quan t\u00e2m<\/strong>
Nh\u00ecn t\u1eeb g\u00f3c \u0111\u1ed9 c\u1ee7a h\u1ecd
“N\u1ebfu t\u00f4i l\u00e0 h\u1ecd, t\u00f4i s\u1ebd ngh\u0129\/c\u1ea3m th\u1ea5y g\u00ec?”
T\u00ecm \u0111i\u1ec3m chung
V\u00ed d\u1ee5<\/strong>
G\u1eb7p kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh
Thay v\u00ec ngh\u0129: “Ng\u01b0\u1eddi n\u00e0y phi\u1ec1n qu\u00e1”
Ngh\u0129: “\u00d4ng \u1ea5y ch\u1eafc \u0111ang \u00e1p l\u1ef1c c\u00f4ng vi\u1ec7c l\u1eafm. T\u00f4i gi\u00fap g\u00ec \u0111\u01b0\u1ee3c \u00f4ng \u1ea5y?”
Th\u00e1i \u0111\u1ed9 s\u1ebd thay \u0111\u1ed5i, \u00f4ng \u1ea5y c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c
K\u1ef9 thu\u1eadt 3: Khen ng\u1ee3i ch\u00e2n th\u00e0nh<\/strong>
Nguy\u00ean t\u1eafc v\u00e0ng<\/strong>
Khen c\u1ee5 th\u1ec3, kh\u00f4ng chung chung
Khen n\u1ed7 l\u1ef1c\/k\u1ef9 n\u0103ng, kh\u00f4ng ch\u1ec9 k\u1ebft qu\u1ea3
Khen ngay khi th\u1ea5y, \u0111\u1eebng tr\u00ec ho\u00e3n
V\u00ed d\u1ee5 SAI<\/strong>
“Anh gi\u1ecfi qu\u00e1!”
\u2192 Chung chung, kh\u00f4ng r\u00f5 gi\u1ecfi c\u00e1i g\u00ec
V\u00ed d\u1ee5 \u0110\u00daNG<\/strong>
“Anh thuy\u1ebft tr\u00ecnh r\u1ea5t r\u00f5 r\u00e0ng. C\u00e1ch anh d\u00f9ng bi\u1ec3u \u0111\u1ed3 gi\u00fap t\u00f4i hi\u1ec3u v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p d\u1ec5 d\u00e0ng”
\u2192 C\u1ee5 th\u1ec3, ch\u1ec9 ra ch\u00ednh x\u00e1c \u0111i\u1ec3m t\u1ed1t
L\u01b0u \u00fd<\/strong>
\u0110\u1eebng khen qu\u00e1 l\u1ed1
\u0110\u1eebng khen \u0111i\u1ec1u kh\u00f4ng \u0111\u00fang
Ch\u00e2n th\u00e0nh l\u00e0 quan tr\u1ecdng nh\u1ea5t
Ch\u01b0\u01a1ng 5: Ngh\u1ec7 thu\u1eadt \u0111\u1ed3ng \u00fd<\/strong><\/a>
Nguy\u00ean l\u00fd<\/strong>
Con ng\u01b0\u1eddi th\u00edch \u0111\u01b0\u1ee3c \u0111\u1ed3ng \u00fd
Kh\u00f4ng ai th\u00edch b\u1ecb ph\u1ea3n \u0111\u1ed1i
\u0110\u1ed3ng \u00fd \u2192 M\u1edf c\u1eeda giao ti\u1ebfp
Ph\u1ea3n \u0111\u1ed1i \u2192 \u0110\u00f3ng c\u1eeda
K\u1ef9 thu\u1eadt “Yes, and…”<\/strong>
Thay v\u00ec “Yes, but…”<\/strong>
“Yes, but” th\u1ef1c ch\u1ea5t l\u00e0 “No”
Ng\u01b0\u1eddi ta c\u1ea3m th\u1ea5y b\u1ecb ph\u1ee7 nh\u1eadn
V\u00ed d\u1ee5<\/strong>
\u0110\u1ed3ng nghi\u1ec7p: “Ch\u00fang ta n\u00ean t\u0103ng marketing”
SAI: “\u0110\u00fang, nh\u01b0ng ng\u00e2n s\u00e1ch kh\u00f4ng \u0111\u1ee7”
\u2192 “But” x\u00f3a b\u1ecf “Yes”, h\u1ecd c\u1ea3m th\u1ea5y b\u1ecb ph\u1ea3n \u0111\u1ed1i
\u0110\u00daNG: “\u0110\u00fang, marketing quan tr\u1ecdng. V\u00e0 \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u \u0111\u00f3 v\u1edbi ng\u00e2n s\u00e1ch hi\u1ec7n t\u1ea1i, ch\u00fang ta c\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o social media mi\u1ec5n ph\u00ed tr\u01b0\u1edbc”
\u2192 “And” ti\u1ebfp t\u1ee5c x\u00e2y d\u1ef1ng tr\u00ean \u00fd ki\u1ebfn c\u1ee7a h\u1ecd
T\u00ecm \u0111i\u1ec3m \u0111\u1ed3ng \u00fd<\/strong>
D\u00f9 kh\u00f4ng \u0111\u1ed3ng \u00fd ho\u00e0n to\u00e0n, t\u00ecm m\u1ed9t ph\u1ea7n c\u00f3 th\u1ec3 \u0111\u1ed3ng \u00fd
B\u1eaft \u0111\u1ea7u t\u1eeb \u0111\u00f3
V\u00ed d\u1ee5<\/strong>
“Ch\u00fang ta n\u00ean l\u00e0m vi\u1ec7c th\u1ee9 7”
B\u1ea1n kh\u00f4ng mu\u1ed1n
SAI: “Kh\u00f4ng, t\u00f4i kh\u00f4ng l\u00e0m th\u1ee9 7”
\u0110\u00daNG: “T\u00f4i \u0111\u1ed3ng \u00fd ch\u00fang ta c\u1ea7n ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n s\u1edbm. Thay v\u00ec l\u00e0m th\u1ee9 7, ch\u00fang ta c\u00f3 th\u1ec3 chia vi\u1ec7c hi\u1ec7u qu\u1ea3 h\u01a1n trong tu\u1ea7n?”
Khi ph\u1ea3i kh\u00f4ng \u0111\u1ed3ng \u00fd<\/strong>
K\u1ef9 thu\u1eadt “Cushion”<\/strong>
\u0110\u1ec7m m\u1ec1m tr\u01b0\u1edbc khi kh\u00f4ng \u0111\u1ed3ng \u00fd
Ba b\u01b0\u1edbc<\/strong>
Th\u1eeba nh\u1eadn g\u00f3c nh\u00ecn c\u1ee7a h\u1ecd
Gi\u1ea3i th\u00edch g\u00f3c nh\u00ecn c\u1ee7a b\u1ea1n
T\u00ecm gi\u1ea3i ph\u00e1p chung
V\u00ed d\u1ee5<\/strong>
“T\u00f4i hi\u1ec3u t\u1ea1i sao anh ngh\u0129 v\u1eady, v\u00e0 quan \u0111i\u1ec3m c\u1ee7a anh c\u00f3 l\u00fd. T\u1eeb g\u00f3c \u0111\u1ed9 c\u1ee7a t\u00f4i, t\u00f4i lo ng\u1ea1i v\u1ec1 [v\u1ea5n \u0111\u1ec1]. Ch\u00fang ta c\u00f9ng xem x\u00e9t c\u00f3 c\u00e1ch n\u00e0o \u0111\u00e1p \u1ee9ng c\u1ea3 hai m\u1ed1i quan t\u00e2m kh\u00f4ng?”

PH\u1ea6N III: X\u1eec L\u00dd T\u00ccNH HU\u1ed0NG KH\u00d3<\/strong><\/a>
Ch\u01b0\u01a1ng 6: \u0110\u1ed1i ph\u00f3 v\u1edbi ng\u01b0\u1eddi kh\u00f3 t\u00ednh<\/strong><\/a>
Lo\u1ea1i 1: Ng\u01b0\u1eddi hay ph\u00e0n n\u00e0n<\/strong>
T\u00e2m l\u00fd<\/strong>
Mu\u1ed1n \u0111\u01b0\u1ee3c ch\u00fa \u00fd
C\u1ea3m th\u1ea5y v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd quan tr\u1ecdng
C\u00e1ch x\u1eed l\u00fd<\/strong>
L\u1eafng nghe kh\u00f4ng ng\u1eaft l\u1eddi
Th\u1eeba nh\u1eadn c\u1ea3m x\u00fac: “T\u00f4i hi\u1ec3u anh t\u1ee9c gi\u1eadn”
Kh\u00f4ng bi\u1ec7n minh ngay
H\u1ecfi: “Theo anh, gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t l\u00e0 g\u00ec?”
V\u00ed d\u1ee5<\/strong>
Kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n s\u1ea3n ph\u1ea9m l\u1ed7i
SAI: “Kh\u00f4ng th\u1ec3 l\u1ed7i \u0111\u01b0\u1ee3c, ch\u00fang t\u00f4i ki\u1ec3m tra k\u1ef9”
\u2192 Kh\u00e1ch t\u1ee9c h\u01a1n
\u0110\u00daNG: “T\u00f4i r\u1ea5t ti\u1ebfc v\u1ec1 \u0111i\u1ec1u n\u00e0y. Ch\u1eafc h\u1eb3n anh r\u1ea5t b\u1ef1c m\u00ecnh. H\u00e3y \u0111\u1ec3 t\u00f4i xem ngay v\u1ea5n \u0111\u1ec1 v\u00e0 t\u00ecm c\u00e1ch gi\u1ea3i quy\u1ebft t\u1ed1t nh\u1ea5t cho anh”
\u2192 Kh\u00e1ch b\u00ecnh t\u0129nh h\u01a1n
Lo\u1ea1i 2: Ng\u01b0\u1eddi hay tranh c\u00e3i<\/strong>
T\u00e2m l\u00fd<\/strong>
Mu\u1ed1n ch\u1ee9ng t\u1ecf m\u00ecnh \u0111\u00fang
Th\u00edch c\u1ea3m gi\u00e1c th\u1eafng
Nguy\u00ean t\u1eafc v\u00e0ng<\/strong>
\u0110\u1eeaNG TRANH C\u00c3I<\/strong>
B\u1ea1n kh\u00f4ng th\u1ec3 th\u1eafng tranh c\u00e3i
Th\u1eafng = \u0110\u1ed1i ph\u01b0\u01a1ng m\u1ea5t m\u1eb7t = H\u1ecd gh\u00e9t b\u1ea1n
K\u1ef9 thu\u1eadt<\/strong>
\u0110\u1ec3 h\u1ecd n\u00f3i h\u1ebft
T\u00ecm \u0111i\u1ec3m \u0111\u1ed3ng \u00fd
D\u1eabn h\u1ecd \u0111\u1ebfn k\u1ebft lu\u1eadn b\u1ea1n mu\u1ed1n b\u1eb1ng c\u00e2u h\u1ecfi
V\u00ed d\u1ee5<\/strong>
H\u1ecd: “S\u1ea3n ph\u1ea9m anh qu\u00e1 \u0111\u1eaft!”
SAI: “Kh\u00f4ng \u0111\u1eaft, gi\u00e1 h\u1ee3p l\u00fd v\u1edbi ch\u1ea5t l\u01b0\u1ee3ng”
\u2192 Tranh c\u00e3i, h\u1ecd b\u1ea3o v\u1ec7 quan \u0111i\u1ec3m m\u1ea1nh h\u01a1n
\u0110\u00daNG: “T\u00f4i hi\u1ec3u anh quan t\u00e2m \u0111\u1ebfn gi\u00e1. Anh so s\u00e1nh v\u1edbi s\u1ea3n ph\u1ea9m n\u00e0o? [L\u1eafng nghe] N\u1ebfu t\u00ednh c\u1ea3 \u0111\u1ed9 b\u1ec1n v\u00e0 chi ph\u00ed b\u1ea3o tr\u00ec, anh ngh\u0129 c\u00e1i n\u00e0o ti\u1ebft ki\u1ec7m h\u01a1n l\u00e2u d\u00e0i?”
\u2192 \u0110\u1ec3 h\u1ecd t\u1ef1 nh\u1eadn ra
Lo\u1ea1i 3: Ng\u01b0\u1eddi th\u1ee5 \u0111\u1ed9ng-c\u00f4ng k\u00edch<\/strong>
\u0110\u1eb7c \u0111i\u1ec3m<\/strong>
Kh\u00f4ng n\u00f3i th\u1eb3ng
N\u00f3i m\u1ec9a mai, ch\u00e2m bi\u1ebfm
Ho\u1eb7c \u0111\u1ed3ng \u00fd r\u1ed3i kh\u00f4ng l\u00e0m
V\u00ed d\u1ee5<\/strong>
“\u1ed2, anh \u0111\u1ebfn \u0111\u00fang gi\u1edd h\u00f4m nay \u0111\u1ea5y” (\u00c1m ch\u1ec9 th\u01b0\u1eddng \u0111\u1ebfn mu\u1ed9n)
C\u00e1ch x\u1eed l\u00fd<\/strong>
\u0110\u1ed1i m\u1eb7t nh\u1eb9 nh\u00e0ng nh\u01b0ng tr\u1ef1c ti\u1ebfp
“T\u00f4i c\u1ea3m th\u1ea5y c\u00f3 g\u00ec \u0111\u00f3. Anh c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec v\u1edbi t\u00f4i kh\u00f4ng? H\u00e3y n\u00f3i th\u1eb3ng \u0111\u1ec3 ch\u00fang ta gi\u1ea3i quy\u1ebft”
Ch\u01b0\u01a1ng 7: Ngh\u1ec7 thu\u1eadt ph\u00ea b\u00ecnh<\/strong><\/a>
Nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n<\/strong>
Ph\u00ea b\u00ecnh h\u00e0nh vi, kh\u00f4ng ph\u00ea b\u00ecnh con ng\u01b0\u1eddi
Ph\u00ea b\u00ecnh ri\u00eang, khen c\u00f4ng khai
Bao gi\u1edd c\u0169ng c\u00f3 ph\u01b0\u01a1ng \u00e1n x\u00e2y d\u1ef1ng
C\u00f4ng th\u1ee9c “Sandwich”<\/strong>
Ba l\u1edbp<\/strong>
Khen<\/strong> – \u0110i\u1ec3m t\u1ed1t
Ph\u00ea b\u00ecnh<\/strong> – V\u1ea5n \u0111\u1ec1 c\u1ea7n s\u1eeda
Khuy\u1ebfn kh\u00edch<\/strong> – K\u1ef3 v\u1ecdng t\u00edch c\u1ef1c
V\u00ed d\u1ee5 v\u1edbi nh\u00e2n vi\u00ean \u0111\u1ebfn mu\u1ed9n<\/strong>
SAI: “Anh l\u1ea1i mu\u1ed9n. Anh kh\u00f4ng th\u1ec3 nghi\u00eam t\u00fac h\u01a1n sao?”
\u0110\u00daNG:
“Anh l\u00e0m vi\u1ec7c r\u1ea5t t\u1ed1t tu\u1ea7n n\u00e0y, b\u00e1o c\u00e1o ch\u1ea5t l\u01b0\u1ee3ng” (Khen)
“Nh\u01b0ng t\u00f4i nh\u1eadn th\u1ea5y anh \u0111\u1ebfn mu\u1ed9n 3 l\u1ea7n tu\u1ea7n n\u00e0y. \u0110i\u1ec1u n\u00e0y \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn team. C\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec kh\u00f4ng?” (Ph\u00ea b\u00ecnh c\u1ee5 th\u1ec3)
“T\u00f4i tin anh c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n \u0111i\u1ec1u n\u00e0y. Anh l\u00e0 th\u00e0nh vi\u00ean qu\u00fd gi\u00e1 c\u1ee7a team” (Khuy\u1ebfn kh\u00edch)
K\u1ef9 thu\u1eadt \u0111\u1eb7t c\u00e2u h\u1ecfi<\/strong>
Thay v\u00ec n\u00f3i: “Anh l\u00e0m sai”
H\u1ecfi: “Anh ngh\u0129 ch\u1ed7 n\u00e0y c\u00f3 th\u1ec3 l\u00e0m t\u1ed1t h\u01a1n th\u1ebf n\u00e0o?”
\u2192 H\u1ecd t\u1ef1 nh\u1eadn ra l\u1ed7i, kh\u00f4ng c\u1ea3m th\u1ea5y b\u1ecb t\u1ea5n c\u00f4ng

PH\u1ea6N IV: THUY\u1ebeT PH\u1ee4C V\u00c0 \u1ea2NH H\u01af\u1edeNG<\/strong><\/a>
Ch\u01b0\u01a1ng 8: L\u00e0m ng\u01b0\u1eddi kh\u00e1c mu\u1ed1n l\u00e0m theo \u00fd b\u1ea1n<\/strong><\/a>
Nguy\u00ean t\u1eafc v\u00e0ng<\/strong>
\u0110\u1eebng ra l\u1ec7nh
\u0110\u01b0a h\u1ecd \u0111\u1ebfn ch\u1ed7 h\u1ecd MU\u1ed0N l\u00e0m \u0111i\u1ec1u b\u1ea1n mu\u1ed1n
K\u1ef9 thu\u1eadt 1: N\u00f3i v\u1ec1 l\u1ee3i \u00edch c\u1ee7a H\u1ecc<\/strong>
V\u00ed d\u1ee5 v\u1edbi con<\/strong>
SAI: “Con ph\u1ea3i l\u00e0m b\u00e0i t\u1eadp!”
\u2192 Con l\u00e0m v\u00ec \u00e9p bu\u1ed9c, kh\u00f4ng vui
\u0110\u00daNG: “Con l\u00e0m b\u00e0i t\u1eadp xong s\u1edbm, con c\u00f3 th\u1eddi gian ch\u01a1i game nhi\u1ec1u h\u01a1n \u0111\u1ea5y”
\u2192 Con l\u00e0m v\u00ec mu\u1ed1n ch\u01a1i
V\u00ed d\u1ee5 c\u00f4ng vi\u1ec7c<\/strong>
SAI: “Anh ph\u1ea3i ho\u00e0n th\u00e0nh b\u00e1o c\u00e1o h\u00f4m nay”
\u0110\u00daNG: “N\u1ebfu anh ho\u00e0n th\u00e0nh b\u00e1o c\u00e1o h\u00f4m nay, ch\u00fang ta c\u00f3 th\u1ec3 tr\u00ecnh s\u1ebfp s\u1edbm, anh s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao trong cu\u1ed9c h\u1ecdp tu\u1ea7n sau”
K\u1ef9 thu\u1eadt 2: \u0110\u1eb7t c\u00e2u h\u1ecfi thay v\u00ec ra l\u1ec7nh<\/strong>
V\u00ed d\u1ee5<\/strong>
Thay v\u00ec: “Anh l\u00e0m vi\u1ec7c n\u00e0y ngay”
D\u00f9ng: “Anh ngh\u0129 ch\u00fang ta n\u00ean l\u00e0m vi\u1ec7c n\u00e0y tr\u01b0\u1edbc hay vi\u1ec7c kia tr\u01b0\u1edbc?”
\u2192 H\u1ecd c\u1ea3m th\u1ea5y c\u00f3 quy\u1ec1n quy\u1ebft \u0111\u1ecbnh
K\u1ef9 thu\u1eadt 3: \u0110\u1ec3 h\u1ecd “s\u1edf h\u1eefu” \u00fd t\u01b0\u1edfng<\/strong>
C\u00e1ch l\u00e0m<\/strong>
\u0110\u01b0a ra g\u1ee3i \u00fd
\u0110\u1ec3 h\u1ecd ph\u00e1t tri\u1ec3n th\u00e0nh \u00fd t\u01b0\u1edfng c\u1ee7a h\u1ecd
H\u1ecd s\u1ebd nhi\u1ec7t t\u00ecnh th\u1ef1c hi\u1ec7n h\u01a1n
V\u00ed d\u1ee5<\/strong>
B\u1ea1n mu\u1ed1n team d\u00f9ng ph\u01b0\u01a1ng ph\u00e1p A
SAI: “Ch\u00fang ta d\u00f9ng ph\u01b0\u01a1ng ph\u00e1p A”
\u0110\u00daNG: “C\u00e1c b\u1ea1n ngh\u0129 sao v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p A? C\u00f3 c\u1ea3i thi\u1ec7n \u0111\u01b0\u1ee3c g\u00ec kh\u00f4ng?”
\u2192 H\u1ecd \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn, c\u1ea3m th\u1ea5y \u0111\u00f3 l\u00e0 \u00fd t\u01b0\u1edfng c\u1ee7a h\u1ecd
Ch\u01b0\u01a1ng 9: X\u00e2y d\u1ef1ng ni\u1ec1m tin<\/strong><\/a>
Ni\u1ec1m tin l\u00e0 n\u1ec1n t\u1ea3ng<\/strong>
Kh\u00f4ng c\u00f3 ni\u1ec1m tin = Kh\u00f4ng th\u1ec3 \u1ea3nh h\u01b0\u1edfng
Ni\u1ec1m tin m\u1ea5t nhi\u1ec1u n\u0103m x\u00e2y d\u1ef1ng, m\u1ea5t trong gi\u00e2y l\u00e1t
5 c\u00e1ch x\u00e2y d\u1ef1ng ni\u1ec1m tin<\/strong>
1. L\u00e0m nh\u1eefng g\u00ec b\u1ea1n n\u00f3i<\/strong>
H\u1ee9a \u2192 L\u00e0m
Kh\u00f4ng h\u1ee9a \u0111i\u1ec1u kh\u00f4ng ch\u1eafc l\u00e0m \u0111\u01b0\u1ee3c
V\u00ed d\u1ee5<\/strong>
“T\u00f4i s\u1ebd g\u1ecdi cho anh l\u00fac 2h” \u2192 PH\u1ea2I g\u1ecdi \u0111\u00fang 2h
N\u1ebfu kh\u00f4ng ch\u1eafc \u2192 “T\u00f4i s\u1ebd c\u1ed1 g\u1ecdi trong bu\u1ed5i chi\u1ec1u”
2. Th\u1eeba nh\u1eadn khi sai<\/strong>
\u0110\u1eebng che gi\u1ea5u
Th\u1eeba nh\u1eadn nhanh ch\u00f3ng v\u00e0 ch\u00e2n th\u00e0nh
\u0110\u01b0a ra c\u00e1ch kh\u1eafc ph\u1ee5c
V\u00ed d\u1ee5<\/strong>
“T\u00f4i \u0111\u00e3 sai khi \u0111\u00e1nh gi\u00e1 th\u1eddi gian. T\u00f4i xin l\u1ed7i. \u0110\u00e2y l\u00e0 k\u1ebf ho\u1ea1ch \u0111\u1ec3 ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n m\u1edbi”
3. Gi\u1eef b\u00ed m\u1eadt<\/strong>
Ng\u01b0\u1eddi ta n\u00f3i ri\u00eang v\u1edbi b\u1ea1n \u2192 \u0110\u1eebng ti\u1ebft l\u1ed9
M\u1ed9t l\u1ea7n ti\u1ebft l\u1ed9 = M\u1ea5t ni\u1ec1m tin m\u00e3i m\u00e3i
4. Kh\u00f4ng n\u00f3i x\u1ea5u sau l\u01b0ng<\/strong>
N\u1ebfu b\u1ea1n n\u00f3i x\u1ea5u A v\u1edbi B
B s\u1ebd ngh\u0129: “B\u1ea1n n\u00e0y ch\u1eafc c\u0169ng n\u00f3i x\u1ea5u t\u00f4i v\u1edbi ng\u01b0\u1eddi kh\u00e1c”
5. Nh\u1ea5t qu\u00e1n<\/strong>
\u0110\u1eebng th\u1ea5t th\u01b0\u1eddng
H\u00f4m nay th\u1ebf n\u00e0y, ng\u00e0y mai th\u1ebf kia
Ng\u01b0\u1eddi ta kh\u00f4ng bi\u1ebft phi\u00ean b\u1ea3n n\u00e0o c\u1ee7a b\u1ea1n l\u00e0 th\u1eadt

PH\u1ea6N V: X\u00c2Y D\u1ef0NG M\u1ed0I QUAN H\u1ec6 L\u00c2U D\u00c0I<\/strong><\/a>
Ch\u01b0\u01a1ng 10: Cho \u0111i kh\u00f4ng mong \u0111\u1ee3i**<\/strong><\/a>
Nguy\u00ean t\u1eafc \u0111\u00e1p tr\u1ea3 (Reciprocity)<\/strong>
Con ng\u01b0\u1eddi c\u00f3 xu h\u01b0\u1edbng \u0111\u00e1p tr\u1ea3 khi nh\u1eadn \u0111\u01b0\u1ee3c
Cho tr\u01b0\u1edbc \u2192 Nh\u1eadn sau
C\u00e1ch \u00e1p d\u1ee5ng<\/strong>
Gi\u00fap \u0111\u1ee1 nh\u1ecf<\/strong>
Kh\u00f4ng c\u1ea7n to l\u1edbn
Gi\u00fap \u0111\u1ee1 ch\u00e2n th\u00e0nh, kh\u00f4ng mong \u0111\u1ee3i
V\u00ed d\u1ee5<\/strong>
Th\u1ea5y \u0111\u1ed3ng nghi\u1ec7p \u0111ang b\u1eadn \u2192 Gi\u00fap m\u1ed9t vi\u1ec7c nh\u1ecf
\u0110\u1ecdc b\u00e0i vi\u1ebft hay \u2192 Chia s\u1ebb cho ng\u01b0\u1eddi c\u00f3 th\u1ec3 c\u1ea7n
Ai \u0111\u00f3 c\u1ea7n gi\u1edbi thi\u1ec7u \u2192 Gi\u1edbi thi\u1ec7u kh\u00f4ng \u0111\u00f2i h\u1ecfi g\u00ec
K\u1ebft qu\u1ea3<\/strong>
Ng\u01b0\u1eddi ta nh\u1edb \u01a1n
Khi b\u1ea1n c\u1ea7n, h\u1ecd s\u1eb5n s\u00e0ng gi\u00fap
L\u01b0u \u00fd<\/strong>
\u0110\u1eeaNG gi\u00fap r\u1ed3i nh\u1eafc nh\u1edf: “Nh\u1edb h\u00f4m \u0111\u00f3 t\u00f4i gi\u00fap anh…”
\u2192 Ph\u00e1 h\u1ecfng t\u1ea5t c\u1ea3
Gi\u00fap v\u00e0 qu\u00ean \u0111i
H\u1ecd s\u1ebd nh\u1edb
Ch\u01b0\u01a1ng 11: X\u1eed l\u00fd xung \u0111\u1ed9t<\/strong><\/a>
Nguy\u00ean t\u1eafc<\/strong>
Xung \u0111\u1ed9t kh\u00f4ng tr\u00e1nh kh\u1ecfi
Quan tr\u1ecdng l\u00e0 C\u00c1CH x\u1eed l\u00fd
B\u01b0\u1edbc 1: B\u00ecnh t\u0129nh<\/strong>
\u0110\u1eebng ph\u1ea3n \u1ee9ng khi \u0111ang t\u1ee9c gi\u1eadn
“\u0110\u1ec3 t\u00f4i suy ngh\u0129 v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y v\u00e0 ch\u00fang ta n\u00f3i chuy\u1ec7n sau”
B\u01b0\u1edbc 2: Hi\u1ec3u v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1<\/strong>
Th\u01b0\u1eddng xung \u0111\u1ed9t v\u1ec1 b\u1ec1 m\u1eb7t kh\u00e1c v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1
V\u00ed d\u1ee5<\/strong>
V\u1ee3 ch\u1ed3ng c\u00e3i nhau v\u1ec1 r\u1eeda b\u00e1t
V\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1: C\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao
B\u01b0\u1edbc 3: T\u00ecm gi\u1ea3i ph\u00e1p win-win<\/strong>
Kh\u00f4ng ph\u1ea3i t\u00f4i th\u1eafng – b\u1ea1n thua
M\u00e0 c\u1ea3 hai \u0111\u1ec1u \u0111\u01b0\u1ee3c
V\u00ed d\u1ee5<\/strong>
Hai ng\u01b0\u1eddi c\u00f9ng mu\u1ed1n d\u00f9ng ph\u00f2ng h\u1ecdp l\u00fac 2h
Kh\u00f4ng ph\u1ea3i tranh gi\u00e0nh
M\u00e0: “Cu\u1ed9c h\u1ecdp c\u1ee7a t\u00f4i 30 ph\u00fat. C\u1ee7a anh bao l\u00e2u? Ho\u1eb7c ch\u00fang ta d\u00f9ng chung, t\u00f4i d\u00f9ng ph\u1ea7n \u0111\u1ea7u, anh d\u00f9ng ph\u1ea7n sau?”
B\u01b0\u1edbc 4: T\u1eadp trung v\u00e0o t\u01b0\u01a1ng lai, kh\u00f4ng qu\u00e1 kh\u1ee9<\/strong>
\u0110\u1eebng \u0111\u00e0o b\u1edbi: “L\u1ea7n tr\u01b0\u1edbc anh c\u0169ng…”
H\u1ecfi: “L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 tr\u00e1nh \u0111i\u1ec1u n\u00e0y l\u1ea7n sau?”

K\u1ebeT LU\u1eacN – 12 NGUY\u00caN T\u1eaeC V\u00c0NG<\/strong><\/a>
Les Giblin t\u1ed5ng k\u1ebft cu\u1ed1n s\u00e1ch v\u1edbi 12 nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i:
1. L\u00e0m ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y quan tr\u1ecdng<\/strong>
\u0110\u00e2y l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a m\u1ecdi quan h\u1ec7 t\u1ed1t \u0111\u1eb9p
2. Nh\u1edb: Con ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn b\u1ea3n th\u00e2n nh\u1ea5t<\/strong>
N\u00f3i v\u1ec1 h\u1ecd, kh\u00f4ng ch\u1ec9 v\u1ec1 b\u1ea1n
3. L\u1eafng nghe nhi\u1ec1u h\u01a1n n\u00f3i<\/strong>
2 tai 1 mi\u1ec7ng c\u00f3 l\u00fd do
4. Khen ng\u1ee3i ch\u00e2n th\u00e0nh v\u00e0 c\u1ee5 th\u1ec3<\/strong>
Kh\u00f4ng n\u1ecbnh n\u1ecdt, m\u00e0 th\u1ef1c s\u1ef1 \u0111\u00e1nh gi\u00e1 cao
5. G\u1ecdi t\u00ean<\/strong>
\u00c2m thanh ng\u1ecdt ng\u00e0o nh\u1ea5t
6. M\u1ec9m c\u01b0\u1eddi<\/strong>
\u0110\u01a1n gi\u1ea3n nh\u01b0ng m\u1ea1nh m\u1ebd
7. T\u00ecm \u0111i\u1ec3m \u0111\u1ed3ng \u00fd tr\u01b0\u1edbc khi kh\u00f4ng \u0111\u1ed3ng \u00fd<\/strong>
“Yes, and” kh\u00f4ng ph\u1ea3i “Yes, but”
8. Th\u1eeba nh\u1eadn khi sai<\/strong>
M\u1ea1nh m\u1ebd, kh\u00f4ng y\u1ebfu \u0111u\u1ed1i
9. \u0110\u1ec3 ng\u01b0\u1eddi kh\u00e1c c\u1ee9u th\u1ec3 di\u1ec7n<\/strong>
\u0110\u1eebng l\u00e0m h\u1ecd x\u1ea5u h\u1ed5, k\u1ec3 c\u1ea3 khi h\u1ecd sai
10. Ph\u00ea b\u00ecnh h\u00e0nh vi, kh\u00f4ng ph\u1ea3i con ng\u01b0\u1eddi<\/strong>
“Vi\u1ec7c n\u00e0y ch\u01b0a t\u1ed1t” kh\u00f4ng ph\u1ea3i “Anh t\u1ec7 qu\u00e1”
11. N\u00f3i v\u1ec1 l\u1ee3i \u00edch c\u1ee7a h\u1ecd<\/strong>
H\u1ecd l\u00e0m v\u00ec mu\u1ed1n, kh\u00f4ng v\u00ec b\u1ecb \u00e9p
12. Cho \u0111i tr\u01b0\u1edbc khi nh\u1eadn<\/strong>
Gi\u00fap \u0111\u1ee1 kh\u00f4ng mong \u0111\u1ee3i

TH\u00d4NG \u0110I\u1ec6P CU\u1ed0I C\u00d9NG<\/strong><\/a>
Les Giblin k\u1ebft lu\u1eadn:
“Ngh\u1ec7 thu\u1eadt \u0111\u1ed1i nh\u00e2n x\u1eed th\u1ebf kh\u00f4ng ph\u1ea3i thao t\u00fang. \u0110\u00f3 l\u00e0 hi\u1ec3u v\u00e0 t\u00f4n tr\u1ecdng b\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi. Khi b\u1ea1n l\u00e0m ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y t\u1ed1t v\u1ec1 ch\u00ednh h\u1ecd, h\u1ecd s\u1ebd c\u1ea3m th\u1ea5y t\u1ed1t v\u1ec1 b\u1ea1n. \u0110\u01a1n gi\u1ea3n v\u1eady th\u00f4i.”<\/strong>
H\u00e0nh \u0111\u1ed9ng quan tr\u1ecdng h\u01a1n ki\u1ebfn th\u1ee9c<\/strong>
Bi\u1ebft m\u00e0 kh\u00f4ng l\u00e0m = Kh\u00f4ng bi\u1ebft
\u00c1p d\u1ee5ng m\u1ed7i ng\u00e0y, m\u1ed7i nguy\u00ean t\u1eafc m\u1ed9t
S\u1ebd th\u1ea5y thay \u0111\u1ed5i r\u00f5 r\u1ec7t
So s\u00e1nh v\u1edbi \u0110\u1eafc Nh\u00e2n T\u00e2m<\/strong>
Dale Carnegie: Chi ti\u1ebft, nhi\u1ec1u v\u00ed d\u1ee5, s\u00e2u r\u1ed9ng
Les Giblin: S\u00fac t\u00edch, th\u1ef1c t\u1ebf, d\u1ec5 nh\u1edb, d\u1ec5 \u00e1p d\u1ee5ng
C\u1ea3 hai \u0111\u1ec1u gi\u00e1 tr\u1ecb, b\u1ed5 sung cho nhau

\u00a0
\u00a0
T\u00f3m t\u1eaft “Ngh\u1ec7 thu\u1eadt \u0110\u1ed1i nh\u00e2n X\u1eed th\u1ebf” c\u1ee7a Romeo Rodriguez Jr.<\/strong><\/a>
C\u1ea3m \u01a1n b\u1ea1n \u0111\u00e3 cung c\u1ea5p h\u00ecnh \u1ea3nh! Gi\u1edd t\u00f4i x\u00e1c nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u00fang l\u00e0 cu\u1ed1n s\u00e1ch c\u1ee7a Romeo Rodriguez Jr.<\/strong> v\u1edbi t\u1ef1a \u0111\u1ec1 ti\u1ebfng Vi\u1ec7t “Ngh\u1ec7 thu\u1eadt \u0110\u1ed1i nh\u00e2n X\u1eed th\u1ebf”<\/strong> – “Cu\u1ed1n s\u00e1ch t\u1ed5ng h\u1ee3p nh\u1eefng th\u1ee7 thu\u1eadt gi\u00fap b\u1ea1n tr\u1edf th\u00e0nh b\u1eadc th\u1ea7y trong giao ti\u1ebfp”.
<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n


T\u1ed4NG QUAN CU\u1ed0N S\u00c1CH<\/strong>
Cu\u1ed1n s\u00e1ch t\u1eadp trung v\u00e0o c\u00e1c k\u1ef9 thu\u1eadt, chi\u1ebfn thu\u1eadt c\u1ee5 th\u1ec3 \u0111\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3, x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch trong t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi kh\u00e1c. Rodriguez ti\u1ebfp c\u1eadn theo h\u01b0\u1edbng th\u1ef1c t\u1ebf, d\u1ec5 \u00e1p d\u1ee5ng v\u1edbi nhi\u1ec1u v\u00ed d\u1ee5 c\u1ee5 th\u1ec3.

\"S\u00e1ch
PH\u1ea6N I: HI\u1ec2U B\u1ea2N CH\u1ea4T CON NG\u01af\u1edcI<\/strong><\/a>
Ch\u01b0\u01a1ng 1: Con ng\u01b0\u1eddi v\u00e0 nhu c\u1ea7u \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn<\/strong><\/a>
Nhu c\u1ea7u c\u01a1 b\u1ea3n nh\u1ea5t<\/strong>
M\u1ecdi ng\u01b0\u1eddi mu\u1ed1n c\u1ea3m th\u1ea5y m\u00ecnh quan tr\u1ecdng
Mu\u1ed1n \u0111\u01b0\u1ee3c ch\u00fa \u00fd, \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 cao
\u0110\u00e2y l\u00e0 ch\u00eca kh\u00f3a m\u1edf c\u00e1nh c\u1eeda giao ti\u1ebfp
V\u00ed d\u1ee5 t\u00e2m l\u00fd<\/strong>
Khi v\u00e0o ph\u00f2ng \u0111\u00f4ng ng\u01b0\u1eddi, b\u1ea1n t\u00ecm ai bi\u1ebft m\u00ecnh
Khi \u0111\u0103ng \u1ea3nh l\u00ean m\u1ea1ng, li\u00ean t\u1ee5c ki\u1ec3m tra c\u00f3 ai like\/comment kh\u00f4ng
Khi trong h\u1ecdp, mu\u1ed1n \u00fd ki\u1ebfn \u0111\u01b0\u1ee3c l\u1eafng nghe
\u1ee8ng d\u1ee5ng<\/strong>
L\u00e0m ng\u01b0\u1eddi kh\u00e1c c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn
H\u1ecd s\u1ebd m\u1edf l\u00f2ng v\u1edbi b\u1ea1n
\u0110\u00e2y l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a m\u1ecdi \u1ea3nh h\u01b0\u1edfng
Ch\u01b0\u01a1ng 2: T\u00e2m l\u00fd “c\u00e1i t\u00f4i” (Ego)<\/strong><\/a>
Ai c\u0169ng c\u00f3 “c\u00e1i t\u00f4i”<\/strong>
Kh\u00f4ng ai th\u00edch b\u1ecb h\u1ea1 th\u1ea5p
Ai c\u0169ng mu\u1ed1n b\u1ea3o v\u1ec7 h\u00ecnh \u1ea3nh b\u1ea3n th\u00e2n
Ch\u1ea1m v\u00e0o “c\u00e1i t\u00f4i” = T\u1ea1o k\u1ebb th\u00f9
V\u00ed d\u1ee5<\/strong>
Ch\u1ec9 ra l\u1ed7i sai c\u00f4ng khai \u2192 Ng\u01b0\u1eddi ta x\u1ea5u h\u1ed5, gi\u1eadn b\u1ea1n
Th\u1eafng tranh lu\u1eadn \u2192 \u0110\u1ed1i ph\u01b0\u01a1ng m\u1ea5t m\u1eb7t, gh\u00e9t b\u1ea1n
Khi\u00eam t\u1ed1n qu\u00e1 m\u1ee9c \u2192 Ng\u01b0\u1eddi ta ngh\u0129 b\u1ea1n y\u1ebfu \u0111u\u1ed1i
Nguy\u00ean t\u1eafc v\u00e0ng<\/strong>
\u0110\u1ec3 ng\u01b0\u1eddi kh\u00e1c “gi\u1eef th\u1ec3 di\u1ec7n”
Kh\u00f4ng bao gi\u1edd l\u00e0m h\u1ecd x\u1ea5u h\u1ed5 tr\u01b0\u1edbc \u0111\u00e1m \u0111\u00f4ng
Khi ph\u00ea b\u00ecnh: Ri\u00eang t\u01b0 v\u00e0 kh\u00e9o l\u00e9o
K\u1ef9 thu\u1eadt “cho h\u1ecd \u0111\u01b0\u1eddng ra”<\/strong>
Ng\u01b0\u1eddi ta sai \u2192 T\u1ea1o c\u00e1ch \u0111\u1ec3 h\u1ecd s\u1eeda m\u00e0 kh\u00f4ng m\u1ea5t m\u1eb7t
“Ch\u1eafc c\u00f3 hi\u1ec3u l\u1ea7m g\u00ec \u0111\u00f3” (thay v\u00ec “Anh sai r\u1ed3i”)
“C\u00f3 th\u1ec3 c\u00f3 c\u00e1ch t\u1ed1t h\u01a1n” (thay v\u00ec “C\u00e1ch n\u00e0y t\u1ec7”)

PH\u1ea6N II: K\u1ef8 THU\u1eacT GIAO TI\u1ebeP C\u01a0 B\u1ea2N<\/strong><\/a>
Ch\u01b0\u01a1ng 3: Ngh\u1ec7 thu\u1eadt ch\u00e0o h\u1ecfi v\u00e0 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean<\/strong><\/a>
7 gi\u00e2y \u0111\u1ea7u ti\u00ean quy\u1ebft \u0111\u1ecbnh<\/strong>
N\u00e3o ng\u01b0\u1eddi \u0111\u01b0a ra \u0111\u00e1nh gi\u00e1 trong 7 gi\u00e2y
\u1ea4n t\u01b0\u1ee3ng \u0111\u1ea7u kh\u00f3 thay \u0111\u1ed5i
5 y\u1ebfu t\u1ed1 t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t<\/strong>
1. \u00c1nh m\u1eaft<\/strong>
Nh\u00ecn v\u00e0o m\u1eaft khi ch\u00e0o
Kh\u00f4ng nh\u00ecn xu\u1ed1ng \u0111\u1ea5t (thi\u1ebfu t\u1ef1 tin)
Kh\u00f4ng nh\u00ecn qua ng\u01b0\u1eddi kh\u00e1c (kh\u00f4ng t\u00f4n tr\u1ecdng)
2. N\u1ee5 c\u01b0\u1eddi<\/strong>
C\u01b0\u1eddi ch\u00e2n th\u00e0nh, kh\u00f4ng g\u01b0\u1ee3ng \u00e9p
C\u01b0\u1eddi b\u1eb1ng c\u1ea3 m\u1eaft, kh\u00f4ng ch\u1ec9 mi\u1ec7ng
Th\u1ef1c h\u00e0nh tr\u01b0\u1edbc g\u01b0\u01a1ng
3. B\u1eaft tay<\/strong>
Ch\u1eafc ch\u1eafn nh\u01b0ng kh\u00f4ng b\u00f3p m\u1ea1nh
K\u00e9o d\u00e0i 2-3 gi\u00e2y
Nh\u00ecn v\u00e0o m\u1eaft khi b\u1eaft tay
4. T\u01b0 th\u1ebf \u0111\u1ee9ng<\/strong>
Ngay ng\u1eafn, kh\u00f4ng khom l\u01b0ng
Vai m\u1edf, kh\u00f4ng khoanh tay
Quay ng\u01b0\u1eddi v\u1ec1 ph\u00eda \u0111\u1ed1i ph\u01b0\u01a1ng
5. Gi\u1ecdng n\u00f3i<\/strong>
R\u00f5 r\u00e0ng, kh\u00f4ng nh\u1ecf gi\u1ecdng
C\u00f3 n\u0103ng l\u01b0\u1ee3ng, kh\u00f4ng \u0111\u01a1n \u0111i\u1ec7u
T\u1ed1c \u0111\u1ed9 v\u1eeba ph\u1ea3i
V\u00ed d\u1ee5 ch\u00e0o h\u1ecfi ho\u00e0n h\u1ea3o<\/strong>
Nh\u00ecn v\u00e0o m\u1eaft + M\u1ec9m c\u01b0\u1eddi
B\u1eaft tay ch\u1eafc ch\u1eafn
“Ch\u00e0o anh Minh. R\u1ea5t vui \u0111\u01b0\u1ee3c g\u1eb7p anh”
(D\u00f9ng t\u00ean, th\u1ec3 hi\u1ec7n vui m\u1eebng th\u1ef1c s\u1ef1)
Ch\u01b0\u01a1ng 4: S\u1ee9c m\u1ea1nh c\u1ee7a vi\u1ec7c nh\u1edb v\u00e0 d\u00f9ng t\u00ean<\/strong><\/a>
T\u1ea1i sao t\u00ean quan tr\u1ecdng<\/strong>
T\u00ean = Danh t\u00ednh
Nghe t\u00ean m\u00ecnh = \u0110\u01b0\u1ee3c c\u00f4ng nh\u1eadn
Qu\u00ean t\u00ean = “Ng\u01b0\u1eddi n\u00e0y kh\u00f4ng quan t\u00e2m t\u00f4i”
K\u1ef9 thu\u1eadt ghi nh\u1edb t\u00ean<\/strong>
1. L\u1eb7p l\u1ea1i ngay<\/strong>
Nghe t\u00ean \u2192 L\u1eb7p l\u1ea1i ngay: “Ch\u00e0o ch\u1ecb Lan”
Gi\u00fap n\u00e3o ghi nh\u1edb
2. Li\u00ean k\u1ebft h\u00ecnh \u1ea3nh<\/strong>
T\u1ea1o h\u00ecnh \u1ea3nh li\u00ean quan \u0111\u1ebfn t\u00ean
Anh H\u00f9ng \u2192 H\u00f9ng d\u0169ng nh\u01b0 chi\u1ebfn binh
Ch\u1ecb Hoa \u2192 Xinh nh\u01b0 hoa h\u1ed3ng
3. D\u00f9ng t\u00ean trong cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/strong>
“Ch\u1ecb Lan ngh\u0129 sao v\u1ec1…”
“Theo \u00fd ki\u1ebfn c\u1ee7a anh H\u00f9ng…”
M\u1ed7i l\u1ea7n d\u00f9ng = C\u1ee7ng c\u1ed1 k\u00fd \u1ee9c
4. Ghi ch\u00fa ngay sau g\u1eb7p<\/strong>
Ghi t\u00ean + 1-2 \u0111\u1eb7c \u0111i\u1ec3m
“Anh Minh – cao, \u0111eo k\u00ednh, l\u00e0m IT”
V\u00ed d\u1ee5 th\u1ef1c t\u1ebf<\/strong>
Bu\u1ed5i networking g\u1eb7p 10 ng\u01b0\u1eddi
Ng\u01b0\u1eddi nh\u1edb t\u00ean: G\u1eedi email c\u00e1 nh\u00e2n h\u00f3a ng\u00e0y h\u00f4m sau
“Ch\u00e0o anh Tu\u1ea5n, r\u1ea5t vui \u0111\u01b0\u1ee3c tr\u00f2 chuy\u1ec7n v\u1ec1 startup v\u1edbi anh t\u1ed1i qua…”
\u2192 T\u1ea1o \u1ea5n t\u01b0\u1ee3ng s\u00e2u s\u1eafc
Ch\u01b0\u01a1ng 5: L\u1eafng nghe ch\u1ee7 \u0111\u1ed9ng (Active Listening)<\/strong><\/a>
3 c\u1ea5p \u0111\u1ed9 l\u1eafng nghe<\/strong>
C\u1ea5p 1: Nghe th\u1ee5 \u0111\u1ed9ng<\/strong>
Nghe nh\u01b0ng kh\u00f4ng ch\u00fa \u00fd
Suy ngh\u0129 chuy\u1ec7n kh\u00e1c
Ch\u1edd \u0111\u1ebfn l\u01b0\u1ee3t m\u00ecnh n\u00f3i
C\u1ea5p 2: Nghe ch\u1ecdn l\u1ecdc<\/strong>
Ch\u1ec9 nghe ph\u1ea7n m\u00ecnh quan t\u00e2m
B\u1ecf qua ph\u1ea7n c\u00f2n l\u1ea1i
C\u1ea5p 3: Nghe ch\u1ee7 \u0111\u1ed9ng<\/strong> \u2190 M\u1ee5c ti\u00eau
Ch\u00fa \u00fd 100%
Hi\u1ec3u c\u1ea3 l\u1eddi n\u00f3i v\u00e0 c\u1ea3m x\u00fac
Ph\u1ea3n h\u1ed3i ph\u00f9 h\u1ee3p
K\u1ef9 thu\u1eadt nghe ch\u1ee7 \u0111\u1ed9ng<\/strong>
1. Ng\u00f4n ng\u1eef c\u01a1 th\u1ec3<\/strong>
Nghi\u00eang ng\u01b0\u1eddi v\u1ec1 ph\u00eda n\u00f3i
G\u1eadt \u0111\u1ea7u nh\u1eb9
Kh\u00f4ng ch\u1ed1ng n\u1ea1nh, khoanh tay
2. Ti\u1ebfng ph\u1ea3n h\u1ed3i<\/strong>
“\u1eeam”, “\u00c0”, “V\u00e2ng”
Cho th\u1ea5y \u0111ang nghe
3. L\u1eb7p l\u1ea1i (Paraphrasing)<\/strong>
“\u0110\u1ec3 t\u00f4i hi\u1ec3u \u0111\u00fang, \u00fd anh l\u00e0…”
\u0110\u1ea3m b\u1ea3o hi\u1ec3u \u0111\u00fang
Cho th\u1ea5y b\u1ea1n ch\u00fa \u00fd
4. \u0110\u1eb7t c\u00e2u h\u1ecfi s\u00e2u<\/strong>
“V\u1eady anh c\u1ea3m th\u1ea5y th\u1ebf n\u00e0o?”
“R\u1ed3i chuy\u1ec7n g\u00ec x\u1ea3y ra ti\u1ebfp theo?”
Khuy\u1ebfn kh\u00edch h\u1ecd n\u00f3i ti\u1ebfp
5. Kh\u00f4ng ng\u1eaft l\u1eddi<\/strong>
\u0110\u1ec3 h\u1ecd n\u00f3i h\u1ebft \u00fd
Ng\u1eaft l\u1eddi = Kh\u00f4ng t\u00f4n tr\u1ecdng
V\u00ed d\u1ee5 \u0111\u1ed1i tho\u1ea1i<\/strong>
A: “T\u00f4i \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1edbi d\u1ef1 \u00e1n…”
B (Nghe k\u00e9m): “\u1ed2, t\u00f4i c\u0169ng v\u1eady. T\u00f4i c\u00f3 l\u1ea7n…” (N\u00f3i v\u1ec1 m\u00ecnh ngay)
B (Nghe t\u1ed1t): “Anh g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec? K\u1ec3 t\u00f4i nghe xem” (T\u1eadp trung v\u00e0o h\u1ecd)
Ch\u01b0\u01a1ng 6: Ngh\u1ec7 thu\u1eadt \u0111\u1eb7t c\u00e2u h\u1ecfi<\/strong><\/a>
Hai lo\u1ea1i c\u00e2u h\u1ecfi<\/strong>
1. C\u00e2u h\u1ecfi \u0111\u00f3ng (Closed questions)<\/strong>
Tr\u1ea3 l\u1eddi C\u00f3\/Kh\u00f4ng
V\u00ed d\u1ee5: “Anh th\u00edch c\u00f4ng vi\u1ec7c n\u00e0y kh\u00f4ng?”
K\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n nhanh
2. C\u00e2u h\u1ecfi m\u1edf (Open questions)<\/strong>
Tr\u1ea3 l\u1eddi chi ti\u1ebft
V\u00ed d\u1ee5: “Anh th\u00edch \u0111i\u1ec1u g\u00ec nh\u1ea5t v\u1ec1 c\u00f4ng vi\u1ec7c n\u00e0y?”
M\u1edf r\u1ed9ng cu\u1ed9c tr\u00f2 chuy\u1ec7n
Nguy\u00ean t\u1eafc<\/strong>
80% c\u00e2u h\u1ecfi m\u1edf
20% c\u00e2u h\u1ecfi \u0111\u00f3ng (khi c\u1ea7n x\u00e1c nh\u1eadn)
C\u00f4ng th\u1ee9c 5W1H<\/strong>
What (C\u00e1i g\u00ec)
Why (T\u1ea1i sao)
Who (Ai)
When (Khi n\u00e0o)
Where (\u0110\u00e2u)
How (Nh\u01b0 th\u1ebf n\u00e0o)
V\u00ed d\u1ee5 chuy\u1ec3n \u0111\u1ed5i<\/strong>
\u0110\u00f3ng: “Anh c\u00f3 th\u00edch s\u1ea3n ph\u1ea9m kh\u00f4ng?”
M\u1edf: “Anh ngh\u0129 g\u00ec v\u1ec1 t\u00ednh n\u0103ng X c\u1ee7a s\u1ea3n ph\u1ea9m?”
K\u1ef9 thu\u1eadt “Funnel” (Ph\u1ec5u)<\/strong>
B\u1eaft \u0111\u1ea7u v\u1edbi c\u00e2u h\u1ecfi r\u1ed9ng
D\u1ea7n d\u1ea7n h\u1eb9p l\u1ea1i
\u0110\u00e0o s\u00e2u v\u00e0o \u0111i\u1ec3m quan t\u00e2m
V\u00ed d\u1ee5 Funnel<\/strong>
“Anh l\u00e0m ng\u00e0nh g\u00ec?” (R\u1ed9ng)
“C\u00f4ng ty anh l\u00e0m s\u1ea3n ph\u1ea9m g\u00ec?” (H\u1eb9p h\u01a1n)
“Anh \u0111ang g\u1eb7p th\u00e1ch th\u1ee9c g\u00ec trong vi\u1ec7c marketing s\u1ea3n ph\u1ea9m?” (C\u1ee5 th\u1ec3)
“Anh \u0111\u00e3 th\u1eed gi\u1ea3i ph\u00e1p n\u00e0o ch\u01b0a?” (R\u1ea5t c\u1ee5 th\u1ec3)

PH\u1ea6N III: THUY\u1ebeT PH\u1ee4C V\u00c0 \u1ea2NH H\u01af\u1edeNG<\/strong><\/a>
Ch\u01b0\u01a1ng 7: Nguy\u00ean l\u00fd khan hi\u1ebfm (Scarcity)<\/strong><\/a>
T\u00e2m l\u00fd<\/strong>
Con ng\u01b0\u1eddi s\u1ee3 b\u1ecf l\u1ee1
Th\u1ee9 hi\u1ebfm = Qu\u00fd gi\u00e1 h\u01a1n
\u1ee8ng d\u1ee5ng<\/strong>
1. Gi\u1edbi h\u1ea1n s\u1ed1 l\u01b0\u1ee3ng<\/strong>
“Ch\u1ec9 c\u00f2n 5 su\u1ea5t”
“\u0110\u1ee3t n\u00e0y ch\u1ec9 nh\u1eadn 20 ng\u01b0\u1eddi”
2. Gi\u1edbi h\u1ea1n th\u1eddi gian<\/strong>
“\u01afu \u0111\u00e3i \u0111\u1ebfn h\u1ebft tu\u1ea7n n\u00e0y”
“\u0110\u0103ng k\u00fd tr\u01b0\u1edbc 30\/12 \u0111\u1ec3 \u0111\u01b0\u1ee3c…”
3. \u0110\u1ed9c quy\u1ec1n<\/strong>
“Ch\u1ec9 d\u00e0nh cho th\u00e0nh vi\u00ean VIP”
“Th\u00f4ng tin n\u00e0y ch\u1ec9 chia s\u1ebb v\u1edbi anh”
L\u01b0u \u00fd \u0111\u1ea1o \u0111\u1ee9c<\/strong>
Ph\u1ea3i th\u1eadt, kh\u00f4ng n\u00f3i d\u1ed1i
N\u1ebfu gi\u1ea3 \u2192 M\u1ea5t ni\u1ec1m tin m\u00e3i m\u00e3i
V\u00ed d\u1ee5<\/strong>
Sai: “Ch\u1ec9 c\u00f2n 2 ph\u00f2ng” (Th\u1ef1c ra c\u00f2n 20)
\u0110\u00fang: “Th\u00e1ng n\u00e0y c\u00f3 \u01b0u \u0111\u00e3i 30%, th\u00e1ng sau gi\u00e1 g\u1ed1c” (Th\u1eadt)
Ch\u01b0\u01a1ng 8: Nguy\u00ean l\u00fd \u0111\u00e1p tr\u1ea3 (Reciprocity)<\/strong><\/a>
B\u1ea3n ch\u1ea5t<\/strong>
Nh\u1eadn \u0111\u01b0\u1ee3c \u2192 C\u1ea3m th\u1ea5y c\u00f3 ngh\u0129a v\u1ee5 tr\u1ea3 l\u1ea1i
B\u1ea3n n\u0103ng x\u00e3 h\u1ed9i s\u00e2u s\u1eafc
3 c\u00e1ch \u00e1p d\u1ee5ng<\/strong>
1. Cho tr\u01b0\u1edbc khi xin<\/strong>
\u0110\u1eebng xin ngay
Cho \u0111i\u1ec1u g\u00ec \u0111\u00f3 gi\u00e1 tr\u1ecb tr\u01b0\u1edbc
Sau \u0111\u00f3 h\u1ecd s\u1eb5n s\u00e0ng gi\u00fap
V\u00ed d\u1ee5 sales<\/strong>
T\u1eb7ng ebook mi\u1ec5n ph\u00ed tr\u01b0\u1edbc
Sau \u0111\u00f3 m\u1eddi h\u1ecd mua kh\u00f3a h\u1ecdc
T\u1ef7 l\u1ec7 mua t\u0103ng 40%
2. C\u00e1 nh\u00e2n h\u00f3a m\u00f3n qu\u00e0<\/strong>
Kh\u00f4ng ph\u1ea3i qu\u00e0 \u0111\u1eaft
M\u00e0 ph\u00f9 h\u1ee3p v\u1edbi h\u1ecd
Cho th\u1ea5y b\u1ea1n quan t\u00e2m
V\u00ed d\u1ee5<\/strong>
Bi\u1ebft kh\u00e1ch h\u00e0ng th\u00edch c\u00e0 ph\u00ea specialty
T\u1eb7ng 1 g\u00f3i c\u00e0 ph\u00ea \u0111\u1eb7c bi\u1ec7t
H\u1ecd c\u1ea3m \u0111\u1ed9ng h\u01a1n l\u00e0 t\u1eb7ng qu\u00e0 \u0111\u1eaft ti\u1ec1n chung chung
3. B\u1ea5t ng\u1edd<\/strong>
Cho khi kh\u00f4ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u
Hi\u1ec7u qu\u1ea3 g\u1ea5p \u0111\u00f4i
V\u00ed d\u1ee5 nh\u00e0 h\u00e0ng<\/strong>
Sau b\u1eefa \u0103n t\u1eb7ng m\u00f3n tr\u00e1ng mi\u1ec7ng nh\u1ecf
“\u0110\u00e2y l\u00e0 m\u00f3n \u0111\u1eb7c bi\u1ec7t cho anh ch\u1ecb”
Ti\u1ec1n tip t\u0103ng 23%
Ch\u01b0\u01a1ng 9: Nguy\u00ean l\u00fd nh\u1ea5t qu\u00e1n (Consistency)<\/strong><\/a>
T\u00e2m l\u00fd<\/strong>
Con ng\u01b0\u1eddi mu\u1ed1n nh\u1ea5t qu\u00e1n v\u1edbi h\u00e0nh \u0111\u1ed9ng\/l\u1eddi n\u00f3i tr\u01b0\u1edbc
Kh\u00f4ng nh\u1ea5t qu\u00e1n = C\u1ea3m th\u1ea5y kh\u00f4ng tho\u1ea3i m\u00e1i
K\u1ef9 thu\u1eadt “Ch\u00e2n trong c\u1eeda” (Foot in the door)<\/strong>
C\u00e1ch l\u00e0m<\/strong>
Y\u00eau c\u1ea7u nh\u1ecf tr\u01b0\u1edbc (d\u1ec5 \u0111\u1ed3ng \u00fd)
Sau \u0111\u00f3 y\u00eau c\u1ea7u l\u1edbn h\u01a1n
Ng\u01b0\u1eddi ta \u0111\u1ed3ng \u00fd \u0111\u1ec3 nh\u1ea5t qu\u00e1n
V\u00ed d\u1ee5<\/strong>
B\u01b0\u1edbc 1: “Anh c\u00f3 quan t\u00e2m \u0111\u1ebfn s\u1ee9c kh\u1ecfe kh\u00f4ng?” \u2192 “C\u00f3”
B\u01b0\u1edbc 2: “Anh c\u00f3 mu\u1ed1n gia \u0111\u00ecnh kh\u1ecfe m\u1ea1nh kh\u00f4ng?” \u2192 “C\u00f3”
B\u01b0\u1edbc 3: “V\u1eady anh n\u00ean xem qua ch\u01b0\u01a1ng tr\u00ecnh s\u1ee9c kh\u1ecfe n\u00e0y”
\u2192 Kh\u00f3 t\u1eeb ch\u1ed1i v\u00ec \u0111\u00e3 n\u00f3i “C\u00f3” 2 l\u1ea7n
K\u1ef9 thu\u1eadt “Cam k\u1ebft c\u00f4ng khai”<\/strong>
Ng\u01b0\u1eddi ta cam k\u1ebft tr\u01b0\u1edbc \u0111\u00e1m \u0111\u00f4ng
R\u1ea5t kh\u00f3 r\u00fat lui
V\u00ed d\u1ee5<\/strong>
Trong h\u1ecdp h\u1ecfi: “Ai s\u1ebd ho\u00e0n th\u00e0nh ph\u1ea7n n\u00e0y?”
Ng\u01b0\u1eddi gi\u01a1 tay tr\u01b0\u1edbc m\u1ecdi ng\u01b0\u1eddi
\u2192 95% s\u1ebd ho\u00e0n th\u00e0nh (so v\u1edbi 60% n\u1ebfu h\u1ecfi ri\u00eang)
Ch\u01b0\u01a1ng 10: Nguy\u00ean l\u00fd \u01b0a th\u00edch (Liking)<\/strong><\/a>
Ng\u01b0\u1eddi ta mua t\u1eeb ng\u01b0\u1eddi h\u1ecd th\u00edch<\/strong>
S\u1ea3n ph\u1ea9m gi\u1ed1ng nhau
Ch\u1ecdn ng\u01b0\u1eddi b\u00e1n h\u1ecd th\u00edch
5 y\u1ebfu t\u1ed1 t\u1ea1o “th\u00edch”<\/strong>
1. Ngo\u1ea1i h\u00ecnh<\/strong>
\u0102n m\u1eb7c ch\u1ec9nh chu, ph\u00f9 h\u1ee3p
Kh\u00f4ng c\u1ea7n \u0111\u1eb9p, c\u1ea7n g\u1ecdn g\u00e0ng
2. T\u01b0\u01a1ng \u0111\u1ed3ng<\/strong>
T\u00ecm \u0111i\u1ec3m chung
C\u00f9ng qu\u00ea, c\u00f9ng s\u1edf th\u00edch, c\u00f9ng kinh nghi\u1ec7m
V\u00ed d\u1ee5<\/strong>
Ph\u00e1t hi\u1ec7n c\u00f9ng \u0111am m\u00ea ch\u1ea1y b\u1ed9
Tr\u00f2 chuy\u1ec7n v\u1ec1 marathon
Quan h\u1ec7 th\u00e2n thi\u1ebft ngay
3. Khen ng\u1ee3i<\/strong>
Ch\u00e2n th\u00e0nh, c\u1ee5 th\u1ec3
Kh\u00f4ng n\u1ecbnh n\u1ecdt
4. H\u1ee3p t\u00e1c<\/strong>
L\u00e0m vi\u1ec7c c\u00f9ng nhau h\u01b0\u1edbng \u0111\u1ebfn m\u1ee5c ti\u00eau chung
T\u1ea1o “ch\u00fang ta” thay v\u00ec “t\u00f4i vs b\u1ea1n”
V\u00ed d\u1ee5<\/strong>
“Ch\u00fang ta c\u00f9ng t\u00ecm gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t cho v\u1ea5n \u0111\u1ec1 n\u00e0y”
Thay v\u00ec “T\u00f4i b\u00e1n, anh mua”
5. Ti\u1ebfp x\u00fac l\u1eb7p l\u1ea1i<\/strong>
G\u1eb7p nhi\u1ec1u l\u1ea7n \u2192 Quen \u2192 Th\u00edch
Nh\u01b0ng ph\u1ea3i g\u1eb7p trong ng\u1eef c\u1ea3nh t\u00edch c\u1ef1c
Ch\u01b0\u01a1ng 11: Nguy\u00ean l\u00fd quy\u1ec1n uy (Authority)<\/strong><\/a>
T\u00e2m l\u00fd<\/strong>
Con ng\u01b0\u1eddi tu\u00e2n theo chuy\u00ean gia
Tin t\u01b0\u1edfng ng\u01b0\u1eddi c\u00f3 th\u1ea9m quy\u1ec1n
3 c\u00e1ch x\u00e2y d\u1ef1ng quy\u1ec1n uy<\/strong>
1. B\u1eb1ng c\u1ea5p, ch\u1ee9ng ch\u1ec9<\/strong>
Tr\u01b0ng b\u00e0y b\u1eb1ng c\u1ea5p
\u0110\u1ec1 c\u1eadp trong gi\u1edbi thi\u1ec7u
V\u00ed d\u1ee5<\/strong>
“B\u00e1c s\u0129 Nguy\u1ec5n V\u0103n A, 20 n\u0103m kinh nghi\u1ec7m, t\u1ed1t nghi\u1ec7p Harvard”
Tin t\u01b0\u1edfng cao h\u01a1n nhi\u1ec1u so v\u1edbi ch\u1ec9 “B\u00e1c s\u0129 Nguy\u1ec5n V\u0103n A”
2. Trang ph\u1ee5c<\/strong>
\u0102n m\u1eb7c chuy\u00ean nghi\u1ec7p
Ph\u00f9 h\u1ee3p v\u1edbi vai tr\u00f2
Th\u00ed nghi\u1ec7m<\/strong>
Ng\u01b0\u1eddi m\u1eb7c vest sang \u0111\u01b0\u1eddng \u0111\u00e8n \u0111\u1ecf
3.5 l\u1ea7n nhi\u1ec1u ng\u01b0\u1eddi \u0111i theo h\u01a1n ng\u01b0\u1eddi m\u1eb7c th\u01b0\u1eddng
3. Bi\u1ec3u t\u01b0\u1ee3ng quy\u1ec1n uy<\/strong>
Xe sang, v\u0103n ph\u00f2ng \u0111\u1eb9p, logo c\u00f4ng ty l\u1edbn
T\u1ea1o \u1ea5n t\u01b0\u1ee3ng chuy\u00ean nghi\u1ec7p
L\u01b0u \u00fd<\/strong>
Quy\u1ec1n uy th\u1eadt > Quy\u1ec1n uy gi\u1ea3
X\u00e2y d\u1ef1ng n\u0103ng l\u1ef1c th\u1ef1c s\u1ef1
Quy\u1ec1n uy gi\u1ea3 b\u1ecb ph\u00e1t hi\u1ec7n \u2192 M\u1ea5t t\u1ea5t c\u1ea3

PH\u1ea6N IV: X\u1eec L\u00dd T\u00ccNH HU\u1ed0NG KH\u00d3<\/strong><\/a>
Ch\u01b0\u01a1ng 12: \u0110\u1ed1i ph\u00f3 v\u1edbi ph\u1ea3n \u0111\u1ed1i<\/strong><\/a>
Kh\u00f4ng tr\u00e1nh n\u00e9 ph\u1ea3n \u0111\u1ed1i<\/strong>
Ph\u1ea3n \u0111\u1ed1i = H\u1ecd quan t\u00e2m
Kh\u00f4ng ph\u1ea3n \u0111\u1ed1i = Kh\u00f4ng quan t\u00e2m (t\u1ec7 h\u01a1n)
4 b\u01b0\u1edbc x\u1eed l\u00fd ph\u1ea3n \u0111\u1ed1i<\/strong>
B\u01b0\u1edbc 1: L\u1eafng nghe h\u1ebft<\/strong>
Kh\u00f4ng ng\u1eaft l\u1eddi
\u0110\u1ec3 h\u1ecd n\u00f3i h\u1ebft
B\u01b0\u1edbc 2: Th\u1eeba nh\u1eadn<\/strong>
“T\u00f4i hi\u1ec3u m\u1ed1i quan t\u00e2m c\u1ee7a anh”
Kh\u00f4ng ph\u1ea3i \u0111\u1ed3ng \u00fd, m\u00e0 th\u1eeba nh\u1eadn c\u1ea3m x\u00fac
B\u01b0\u1edbc 3: L\u00e0m r\u00f5<\/strong>
“Anh c\u00f3 th\u1ec3 n\u00f3i r\u00f5 h\u01a1n v\u1ec1…”
Hi\u1ec3u \u0111\u00fang v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1
B\u01b0\u1edbc 4: Gi\u1ea3i quy\u1ebft<\/strong>
\u0110\u01b0a ra gi\u1ea3i ph\u00e1p
Ho\u1eb7c chuy\u1ec3n th\u00e0nh l\u1ee3i th\u1ebf
V\u00ed d\u1ee5: “S\u1ea3n ph\u1ea9m anh \u0111\u1eaft qu\u00e1”<\/strong>
B\u01b0\u1edbc 1: L\u1eafng nghe h\u1ebft
B\u01b0\u1edbc 2: “T\u00f4i hi\u1ec3u anh quan t\u00e2m \u0111\u1ebfn gi\u00e1”
B\u01b0\u1edbc 3: “Anh \u0111ang so s\u00e1nh v\u1edbi s\u1ea3n ph\u1ea9m n\u00e0o?”
B\u01b0\u1edbc 4: “N\u1ebfu t\u00ednh chi ph\u00ed s\u1eed d\u1ee5ng 5 n\u0103m, s\u1ea3n ph\u1ea9m ch\u00fang t\u00f4i th\u1ef1c ra r\u1ebb h\u01a1n v\u00ec b\u1ec1n g\u1ea5p \u0111\u00f4i”
K\u1ef9 thu\u1eadt “Feel, Felt, Found”<\/strong>
“T\u00f4i hi\u1ec3u anh c\u1ea3m th\u1ea5y (feel) th\u1ebf n\u00e0o”
“Nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u0169ng t\u1eebng c\u1ea3m th\u1ea5y (felt) v\u1eady”
“Nh\u01b0ng h\u1ecd ph\u00e1t hi\u1ec7n ra (found) r\u1eb1ng…”
Ch\u01b0\u01a1ng 13: Gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t<\/strong><\/a>
Nguy\u00ean t\u1eafc WIN-WIN<\/strong>
Kh\u00f4ng ph\u1ea3i t\u00f4i th\u1eafng – b\u1ea1n thua
T\u00ecm gi\u1ea3i ph\u00e1p c\u1ea3 hai c\u00f9ng l\u1ee3i
5 b\u01b0\u1edbc gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t<\/strong>
1. L\u00e0m d\u1ecbu c\u1ea3m x\u00fac<\/strong>
\u0110\u1ee3i c\u1ea3 hai b\u00ecnh t\u0129nh
“\u0110\u1ec3 ch\u00fang ta b\u00ecnh t\u0129nh 10 ph\u00fat r\u1ed3i n\u00f3i chuy\u1ec7n”
2. T\u00e1ch ng\u01b0\u1eddi kh\u1ecfi v\u1ea5n \u0111\u1ec1<\/strong>
“V\u1ea5n \u0111\u1ec1” vs “Ch\u00fang ta”
Kh\u00f4ng ph\u1ea3i “Anh sai” m\u00e0 “V\u1ea5n \u0111\u1ec1 n\u00e0y c\u1ea7n gi\u1ea3i quy\u1ebft”
3. T\u00ecm l\u1ee3i \u00edch chung<\/strong>
C\u1ea3 hai mu\u1ed1n g\u00ec?
Th\u01b0\u1eddng c\u00f3 l\u1ee3i \u00edch chung
V\u00ed d\u1ee5<\/strong>
Hai ph\u00f2ng ban tranh ngu\u1ed3n l\u1ef1c
L\u1ee3i \u00edch chung: C\u00f4ng ty th\u00e0nh c\u00f4ng
Gi\u1ea3i ph\u00e1p: Ph\u00e2n b\u1ed5 \u0111\u1ec3 c\u1ea3 hai \u0111\u1ea1t KPI
4. Brainstorm gi\u1ea3i ph\u00e1p<\/strong>
Kh\u00f4ng ph\u00e1n x\u00e9t ngay
Li\u1ec7t k\u00ea m\u1ecdi \u00fd t\u01b0\u1edfng
Sau \u0111\u00f3 \u0111\u00e1nh gi\u00e1
5. Th\u1ecfa thu\u1eadn v\u00e0 cam k\u1ebft<\/strong>
Ghi r\u00f5 ai l\u00e0m g\u00ec, khi n\u00e0o
C\u1ea3 hai cam k\u1ebft
Ch\u01b0\u01a1ng 14: N\u00f3i “Kh\u00f4ng” m\u1ed9t c\u00e1ch kh\u00e9o l\u00e9o<\/strong><\/a>
V\u1ea5n \u0111\u1ec1<\/strong>
Nhi\u1ec1u ng\u01b0\u1eddi kh\u00f4ng d\u00e1m t\u1eeb ch\u1ed1i
K\u1ebft qu\u1ea3: Qu\u00e1 t\u1ea3i, stress, l\u00e0m vi\u1ec7c kh\u00f4ng mu\u1ed1n l\u00e0m
K\u1ef9 thu\u1eadt n\u00f3i “Kh\u00f4ng” m\u00e0 kh\u00f4ng m\u1ea5t l\u00f2ng<\/strong>
1. C\u1ea3m \u01a1n tr\u01b0\u1edbc<\/strong>
“C\u1ea3m \u01a1n anh \u0111\u00e3 ngh\u0129 \u0111\u1ebfn t\u00f4i”
2. T\u1eeb ch\u1ed1i v\u1edbi l\u00fd do<\/strong>
“Nh\u01b0ng t\u00f4i kh\u00f4ng th\u1ec3 v\u00ec [l\u00fd do c\u1ee5 th\u1ec3]”
Kh\u00f4ng c\u1ea7n gi\u1ea3i th\u00edch d\u00e0i d\u00f2ng
3. \u0110\u1ec1 xu\u1ea5t thay th\u1ebf<\/strong>
“Nh\u01b0ng t\u00f4i c\u00f3 th\u1ec3 [\u0111i\u1ec1u kh\u00e1c]”
Ho\u1eb7c “Anh c\u00f3 th\u1ec3 h\u1ecfi [ng\u01b0\u1eddi kh\u00e1c]”
V\u00ed d\u1ee5<\/strong>
Y\u00eau c\u1ea7u: “Anh gi\u00fap t\u00f4i l\u00e0m slide n\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng?”
T\u1eeb ch\u1ed1i k\u00e9m: “Kh\u00f4ng, t\u00f4i b\u1eadn”
T\u1eeb ch\u1ed1i t\u1ed1t: “C\u1ea3m \u01a1n anh tin t\u01b0\u1edfng. Nh\u01b0ng tu\u1ea7n n\u00e0y t\u00f4i deadline 3 d\u1ef1 \u00e1n r\u1ed3i. T\u00f4i c\u00f3 th\u1ec3 review slide cho anh sau khi anh l\u00e0m xong \u0111\u01b0\u1ee3c kh\u00f4ng?”
C\u00f4ng th\u1ee9c “Negative Sandwich”<\/strong>
T\u00edch c\u1ef1c + T\u1eeb ch\u1ed1i + T\u00edch c\u1ef1c
Gi\u1ea3m thi\u1ec3u c\u1ea3m gi\u00e1c ti\u00eau c\u1ef1c

PH\u1ea6N V: X\u00c2Y D\u1ef0NG M\u1ea0NG L\u01af\u1edaI QUAN H\u1ec6<\/strong><\/a>
Ch\u01b0\u01a1ng 15: Networking hi\u1ec7u qu\u1ea3<\/strong><\/a>
T\u01b0 duy sai<\/strong>
Networking = L\u1ee3i d\u1ee5ng ng\u01b0\u1eddi kh\u00e1c
\u0110i s\u1ef1 ki\u1ec7n, ph\u00e1t danh thi\u1ebfp lung tung
T\u01b0 duy \u0111\u00fang<\/strong>
Networking = X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 ch\u00e2n th\u00e0nh
Cho tr\u01b0\u1edbc khi nh\u1eadn
5 nguy\u00ean t\u1eafc networking<\/strong>
1. Ch\u1ea5t l\u01b0\u1ee3ng > S\u1ed1 l\u01b0\u1ee3ng<\/strong>
10 m\u1ed1i quan h\u1ec7 s\u00e2u > 100 m\u1ed1i quan h\u1ec7 n\u00f4ng
T\u1eadp trung x\u00e2y d\u1ef1ng th\u00e2n thi\u1ebft v\u1edbi \u00edt ng\u01b0\u1eddi
2. Gi\u00fap \u0111\u1ee1 kh\u00f4ng mong \u0111\u1ee3i<\/strong>
“Anh c\u1ea7n g\u00ec t\u00f4i c\u00f3 th\u1ec3 gi\u00fap kh\u00f4ng?”
Kh\u00f4ng ph\u1ea3i “Anh c\u00f3 th\u1ec3 gi\u00fap t\u00f4i g\u00ec kh\u00f4ng?”
3. Follow up trong 24h<\/strong>
Sau khi g\u1eb7p, g\u1eedi email\/tin nh\u1eafn ngay
“R\u1ea5t vui \u0111\u01b0\u1ee3c g\u1eb7p anh. [Nh\u1eafc l\u1ea1i \u0111i\u1ec1u tr\u00f2 chuy\u1ec7n]. H\u1eb9n g\u1eb7p l\u1ea1i”
4. Duy tr\u00ec li\u00ean l\u1ea1c \u0111\u1ec1u \u0111\u1eb7n<\/strong>
Kh\u00f4ng ch\u1ec9 li\u00ean l\u1ea1c khi c\u1ea7n gi\u00fap \u0111\u1ee1
3-6 th\u00e1ng\/l\u1ea7n: G\u1eedi b\u00e0i vi\u1ebft h\u1eefu \u00edch, ch\u00fac m\u1eebng th\u00e0nh t\u00edch…
5. K\u1ebft n\u1ed1i ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi<\/strong>
Gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi trong network cho nhau
T\u1ea1o gi\u00e1 tr\u1ecb cho c\u1ea3 hai
V\u00ed d\u1ee5<\/strong>
A c\u1ea7n t\u00ecm nh\u00e0 cung c\u1ea5p in \u1ea5n
B trong network c\u1ee7a b\u1ea1n l\u00e0m in \u1ea5n
Gi\u1edbi thi\u1ec7u A v\u1edbi B
C\u1ea3 hai \u0111\u1ec1u bi\u1ebft \u01a1n b\u1ea1n
Ch\u01b0\u01a1ng 16: X\u00e2y d\u1ef1ng danh ti\u1ebfng c\u00e1 nh\u00e2n<\/strong><\/a>
Danh ti\u1ebfng = T\u00e0i s\u1ea3n v\u00f4 gi\u00e1<\/strong>
M\u1ea5t 20 n\u0103m x\u00e2y d\u1ef1ng, 5 ph\u00fat ph\u00e1 h\u1ee7y
4 tr\u1ee5 c\u1ed9t danh ti\u1ebfng<\/strong>
1. Chuy\u00ean m\u00f4n<\/strong>
Gi\u1ecfi trong l\u0129nh v\u1ef1c c\u1ee7a m\u00ecnh
Lu\u00f4n h\u1ecdc h\u1ecfi, c\u1eadp nh\u1eadt
2. \u0110\u00e1ng tin c\u1eady<\/strong>
L\u00e0m nh\u1eefng g\u00ec h\u1ee9a
H\u1ee9a \u00edt, l\u00e0m nhi\u1ec1u
3. Nh\u1ea5t qu\u00e1n<\/strong>
H\u00f4m nay th\u1ebf n\u00e0y, ng\u00e0y mai v\u1eabn v\u1eady
Ng\u01b0\u1eddi ta bi\u1ebft ch\u1edd \u0111\u1ee3i g\u00ec \u1edf b\u1ea1n
4. \u0110\u00f3ng g\u00f3p gi\u00e1 tr\u1ecb<\/strong>
Chia s\u1ebb ki\u1ebfn th\u1ee9c
Gi\u00fap \u0111\u1ee1 c\u1ed9ng \u0111\u1ed3ng
Kh\u00f4ng ch\u1ec9 nh\u1eadn, m\u00e0 c\u00f2n cho
C\u00e1ch x\u00e2y d\u1ef1ng trong th\u1eddi \u0111\u1ea1i s\u1ed1<\/strong>
Vi\u1ebft blog, \u0111\u0103ng b\u00e0i ch\u1ea5t l\u01b0\u1ee3ng
Tham gia di\u1ec5n \u0111\u00e0n chuy\u00ean m\u00f4n
Chia s\u1ebb ki\u1ebfn th\u1ee9c mi\u1ec5n ph\u00ed
Nh\u01b0ng: Ch\u1ea5t l\u01b0\u1ee3ng > S\u1ed1 l\u01b0\u1ee3ng

K\u1ebeT LU\u1eacN – T\u1ed4NG H\u1ee2P<\/strong><\/a>
10 Nguy\u00ean t\u1eafc v\u00e0ng c\u1ee7a Rodriguez<\/strong><\/a>
1. Hi\u1ec3u b\u1ea3n ch\u1ea5t con ng\u01b0\u1eddi<\/strong>
M\u1ecdi ng\u01b0\u1eddi quan t\u00e2m \u0111\u1ebfn b\u1ea3n th\u00e2n nh\u1ea5t
L\u00e0m h\u1ecd c\u1ea3m th\u1ea5y quan tr\u1ecdng
2. L\u1eafng nghe nhi\u1ec1u h\u01a1n n\u00f3i<\/strong>
2 tai, 1 mi\u1ec7ng c\u00f3 l\u00fd do
3. Nh\u1edb v\u00e0 d\u00f9ng t\u00ean<\/strong>
\u00c2m thanh ng\u1ecdt ng\u00e0o nh\u1ea5t
4. Cho \u0111i tr\u01b0\u1edbc<\/strong>
Gi\u00fap \u0111\u1ee1 kh\u00f4ng mong \u0111\u1ee3i
\u0110\u00e1p tr\u1ea3 s\u1ebd \u0111\u1ebfn
5. Nh\u1ea5t qu\u00e1n<\/strong>
N\u00f3i \u0111i \u0111\u00f4i v\u1edbi l\u00e0m
X\u00e2y d\u1ef1ng ni\u1ec1m tin
6. T\u00ecm WIN-WIN<\/strong>
C\u1ea3 hai c\u00f9ng th\u1eafng
M\u1ed1i quan h\u1ec7 b\u1ec1n v\u1eefng
7. \u0110\u1ec3 ng\u01b0\u1eddi kh\u00e1c gi\u1eef th\u1ec3 di\u1ec7n<\/strong>
Kh\u00f4ng l\u00e0m h\u1ecd x\u1ea5u h\u1ed5
K\u1ec3 c\u1ea3 khi h\u1ecd sai
8. X\u00e2y d\u1ef1ng quy\u1ec1n uy<\/strong>
Chuy\u00ean m\u00f4n th\u1eadt
Kh\u00f4ng gi\u1ea3 v\u1edd
9. K\u1ebft n\u1ed1i ch\u00e2n th\u00e0nh<\/strong>
Quan h\u1ec7 s\u00e2u, kh\u00f4ng r\u1ed9ng
10. Ki\u00ean nh\u1eabn<\/strong>
X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 c\u1ea7n th\u1eddi gian
Kh\u00f4ng nhanh \u0111\u01b0\u1ee3c

SO S\u00c1NH V\u1edaI S\u00c1CH KH\u00c1C<\/strong><\/a>
vs. “\u0110\u1eafc Nh\u00e2n T\u00e2m” (Dale Carnegie)<\/strong>
Carnegie: Tri\u1ebft l\u00fd s\u00e2u s\u1eafc, c\u00e2u chuy\u1ec7n truy\u1ec1n c\u1ea3m h\u1ee9ng
Rodriguez: K\u1ef9 thu\u1eadt c\u1ee5 th\u1ec3, chi\u1ebfn thu\u1eadt r\u00f5 r\u00e0ng, d\u1ec5 \u00e1p d\u1ee5ng ngay
vs. “The Art of Dealing with People” (Les Giblin)<\/strong>
Giblin: S\u00fac t\u00edch, nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n
Rodriguez: Chi ti\u1ebft h\u01a1n, nhi\u1ec1u t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf h\u01a1n

H\u00c0NH \u0110\u1ed8NG C\u1ee4 TH\u1ec2<\/strong><\/a>
Tu\u1ea7n 1: Th\u1ef1c h\u00e0nh c\u01a1 b\u1ea3n<\/strong>
Nh\u1edb t\u00ean 5 ng\u01b0\u1eddi m\u1edbi g\u1eb7p
L\u1eafng nghe kh\u00f4ng ng\u1eaft l\u1eddi
Khen ng\u1ee3i ch\u00e2n th\u00e0nh 1 ng\u01b0\u1eddi\/ng\u00e0y
Tu\u1ea7n 2-4: N\u00e2ng cao<\/strong>
\u00c1p d\u1ee5ng nguy\u00ean l\u00fd \u0111\u00e1p tr\u1ea3
Th\u1ef1c h\u00e0nh n\u00f3i “kh\u00f4ng” kh\u00e9o l\u00e9o
Gi\u1ea3i quy\u1ebft 1 xung \u0111\u1ed9t b\u1eb1ng WIN-WIN
D\u00e0i h\u1ea1n:<\/strong>
X\u00e2y d\u1ef1ng network ch\u1ea5t l\u01b0\u1ee3ng
Ph\u00e1t tri\u1ec3n danh ti\u1ebfng c\u00e1 nh\u00e2n
Tr\u1edf th\u00e0nh ng\u01b0\u1eddi ng\u01b0\u1eddi kh\u00e1c mu\u1ed1n l\u00e0m vi\u1ec7c c\u00f9ng

Cu\u1ed1n s\u00e1ch c\u1ee7a Romeo Rodriguez Jr. cung c\u1ea5p c\u00f4ng c\u1ee5 th\u1ef1c t\u1ebf, d\u1ec5 \u00e1p d\u1ee5ng cho m\u1ecdi ng\u01b0\u1eddi trong m\u1ecdi ho\u00e0n c\u1ea3nh – t\u1eeb sinh vi\u00ean, nh\u00e2n vi\u00ean \u0111\u1ebfn doanh nh\u00e2n. Quan tr\u1ecdng l\u00e0 TH\u1ef0C H\u00c0NH<\/strong>, kh\u00f4ng ch\u1ec9 \u0111\u1ecdc!
\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"

T\u00f3m t\u1eaft “The Art of Dealing with People” c\u1ee7a Les GiblinL\u01afU \u00dd QUAN TR\u1eccNGT\u00f4i ngh\u0129 c\u00f3 th\u1ec3 b\u1ea1n \u0111ang nh\u1ea7m t\u00e1c gi\u1ea3. Cu\u1ed1n “The Art of Dealing with People” th\u1ef1c ra l\u00e0 c\u1ee7a Les Giblin, kh\u00f4ng ph\u1ea3i Romeo Rodriguez Jr.\u0110\u00e2y l\u00e0 cu\u1ed1n s\u00e1ch kinh \u0111i\u1ec3n xu\u1ea5t b\u1ea3n n\u0103m 1968 v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0…<\/p>\n","protected":false},"author":1,"featured_media":1727,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[59],"tags":[],"class_list":["post-1725","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tom-tat-sach-hay"],"_links":{"self":[{"href":"https:\/\/growhome.vn\/index.php?rest_route=\/wp\/v2\/posts\/1725","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/growhome.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/growhome.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/growhome.vn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/growhome.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1725"}],"version-history":[{"count":1,"href":"https:\/\/growhome.vn\/index.php?rest_route=\/wp\/v2\/posts\/1725\/revisions"}],"predecessor-version":[{"id":1728,"href":"https:\/\/growhome.vn\/index.php?rest_route=\/wp\/v2\/posts\/1725\/revisions\/1728"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/growhome.vn\/index.php?rest_route=\/wp\/v2\/media\/1727"}],"wp:attachment":[{"href":"https:\/\/growhome.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1725"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/growhome.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1725"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/growhome.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1725"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}